EMEA Service Capacity Planning Lead

Vertiv Group; Southampton; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Vertiv is seeking an EMEA Service Capacity Planning & Analysis Manager to translate business demand and workforce data into actionable capacity plans. The role covers forecasting, modelling, scenario analysis and stakeholder engagement across regions to drive resource optimisation and customer commitments.

The incumbent will build dashboards and reports, collaborate with Sales, Projects and Service teams, and lead regular capacity-planning reviews while improving planning methodologies and tools.

Qualifications

• Experience in capacity planning, workforce planning or related
• Experience developing forecasts, scenarios and capacity models
• Strong analytical and problem-solving skills with data
• Strong Excel, Power BI and data-modelling capability
• Ability to communicate complex analysis clearly to diverse audiences
• Stakeholder management and senior-level influence skills
• Commercial and operational awareness
• Experience with multi-country workforce planning is desirable

Responsibilities

• Develop and maintain short-, medium- and long-term capacity plans across countries and locations, identifying gaps and risks
• Analyse historical demand to identify trends and translate forecasts into resource requirements
• Build scenario models to evaluate capacity strategies and quantify implications
• Lead capacity-planning reviews with regional leadership, presenting insights and actions
• Develop analytical tools and dashboards to improve demand and capacity visibility and data integration across systems
• Improve planning methodologies and standardize processes while accommodating regional requirements

Skills

Capacity planning

Forecasting

Data analysis

Power BI

Excel

Stakeholder management

Tools

Power BI

Oracle HCM

Oracle Sales Cloud

Oracle Service

Oracle Cloud EPM

Job description

Vertiv is seeking an EMEA Service Capacity Planning & Analysis Manager to translate business demand and workforce data into actionable capacity plans. The role covers forecasting, modelling, scenario analysis and stakeholder engagement across regions to drive resource optimisation and customer commitments.

The incumbent will build dashboards and reports, collaborate with Sales, Projects and Service teams, and lead regular capacity-planning reviews while improving planning methodologies and tools.