EMEA Service Quality & Process Improvement Lead

Vertiv Group; England; On-site; GBP 70,000 - 110,000; Full time

Job summary

Vertiv in Europe is seeking a Service Quality & Business Process Improvement Manager to lead performance management and structured problem solving for EMEA Service. You will translate field and customer data into priorities and sustainable actions that improve first-time-right execution and protect the customer experience.

You should bring a Lean Six Sigma Black Belt and a track record of end-to-end process improvement across Service Operations, Quality, Engineering and Manufacturing.

Qualifications

• Bachelor’s degree in Engineering, Quality, Operations, Service Management or a related discipline.
• Lean Six Sigma Black Belt certification strongly preferred; equivalent demonstrated Black Belt-level delivery may be considered.
• Deep practical knowledge of 8D, RCA and DMAIC, including facilitation of complex cross-functional investigations.
• Experience with NPDI, stage-gate governance, product launch readiness or product-to-Service handovers.
• Strong analytical capability using data to define priorities and verify results.

Responsibilities

• Turn Service Quality data into action, strengthen 8D discipline, improve critical Service processes and ensure new products are ready for successful handover into Service.
• Own and deploy the Service 8D governance model, including entry criteria, quality gates, evidence expectations, escalation and closure requirements.
• Facilitate major, complex or cross-functional 8Ds and coach teams through D1-D8.
• Represent Service Quality in NPDI-to-Service and project-to-Service handovers.
• Build and execute the EMEA Service business process improvement roadmap with the Head of Service Quality and Service leadership.

Skills

Lean Six Sigma

8D governance

RCA DMAIC

NPDI governance

Stakeholder influence

Process mapping

English fluency

Education

Bachelor's degree

Job description

Vertiv in Europe is seeking a Service Quality & Business Process Improvement Manager to lead performance management and structured problem solving for EMEA Service. You will translate field and customer data into priorities and sustainable actions that improve first-time-right execution and protect the customer experience.

You should bring a Lean Six Sigma Black Belt and a track record of end-to-end process improvement across Service Operations, Quality, Engineering and Manufacturing.