EMEA Product Support Specialist - Elevate User Experience

Isentia; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading media intelligence company in Greater London is seeking a Product Support Specialist to enhance client service and support. This role demands exceptional customer service skills and the ability to analyze user feedback to shape product direction. Candidates should be resourceful and adept at collaborating across various teams while managing user issues efficiently. If you're passionate about improving product quality and engaging with clients, this role might be for you. Join a dynamic team dedicated to customer satisfaction.

Qualifications

• Experience engaging with internal and external users.
• Ability to analyze data from multiple sources.
• Passionate about resolving user issues efficiently.

Responsibilities

• Oversee client service and ensure continuous support.
• Develop data-driven recommendations to shape product direction.
• Follow up with clients to evaluate satisfaction.

Skills

Exceptional customer service skills

Analytical skills

Team collaboration

Problem-solving

Job description

A leading media intelligence company in Greater London is seeking a Product Support Specialist to enhance client service and support. This role demands exceptional customer service skills and the ability to analyze user feedback to shape product direction. Candidates should be resourceful and adept at collaborating across various teams while managing user issues efficiently. If you're passionate about improving product quality and engaging with clients, this role might be for you. Join a dynamic team dedicated to customer satisfaction.