EMEA Customer Engagement & User Group Lead

Infor; Farnborough; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading IT services firm in Farnborough seeks a Customer Engagement Manager for User Groups to develop strategies that enhance customer relationships and community engagement. You will work cross-functionally to align business objectives with user group needs, manage events, and advocate for customer priorities. The ideal candidate has a strong B2B background with over 5 years of experience in customer engagement, communication skills, and stakeholder management.

Qualifications

• 5+ years in customer engagement, customer success, marketing, or related B2B roles.
• Experience managing live and virtual customer-facing events.
• Proven experience working with enterprise-level customers in the EMEA region.

Responsibilities

• Develop, execute, and evolve the customer engagement strategy for User Groups.
• Build and maintain strong relationships with customer boards.
• Track and analyze engagement metrics to inform decision-making.

Skills

Customer engagement

Stakeholder management

Event management

Cross-functional collaboration

Communication skills

Tools

CRM platforms

Analytics platforms

Job description

A leading IT services firm in Farnborough seeks a Customer Engagement Manager for User Groups to develop strategies that enhance customer relationships and community engagement. You will work cross-functionally to align business objectives with user group needs, manage events, and advocate for customer priorities. The ideal candidate has a strong B2B background with over 5 years of experience in customer engagement, communication skills, and stakeholder management.