Enterprise Product Support & Improvement Specialist

EDF Energy Limited; Gloucester; Hybrid; GBP 32,000 - 55,000; Full time

Benefits offered by this job

Market-leading pension scheme

Electric vehicle leasing

Discounted gym membership

Life assurance

Tech vouchers

Experience days

Job summary

EDF Energy Limited is seeking a Product Support Specialist to help evolve a critical digital product. You’ll combine analytical thinking, problem solving and process improvement to deliver real impact across regulatory environments and major UK projects.

The role offers two office bases (London or Gloucester) with hybrid attendance as needed, and a starting salary between £32,000 and £55,000 per annum. A collaborative culture supports development and impact in a large energy organisation.

Qualifications

• Strong analytical and problem-solving capabilities with ability to identify trends.
• Knowledge of process management or continuous improvement approaches.
• Experience in regulated or complex environments such as energy/utilities/healthcare.
• Ability to work with internal stakeholders, suppliers and support teams to drive issues to resolution.
• Proactive in questioning processes to improve user experience and service quality.
• Understanding of compliance requirements and governance controls.
• Ability to adapt to changing priorities and agile environments.
• Experience with enterprise learning platforms or SaaS is desirable but not essential.

Responsibilities

• Managing and prioritising incidents, requests and service issues across a critical enterprise platform.
• Investigating problems and identifying root causes of recurring issues.
• Analysing trends and support data to uncover improvement opportunities.
• Working with suppliers and technology partners to resolve issues effectively.
• Challenging existing processes and identifying ways to improve service delivery.
• Supporting automation and process improvement initiatives.
• Collaborating with stakeholders across the business to understand user needs.
• Driving accountability and transparency with third-party providers.
• Contributing to product and service improvement activities.
• Supporting governance, compliance and operational processes.

Skills

Analytical thinking

Problem solving

Process management

Agile environments

Stakeholder collaboration

Regulated environment experience

SaaS/enterprise learning platforms

Job description

EDF Energy Limited is seeking a Product Support Specialist to help evolve a critical digital product. You’ll combine analytical thinking, problem solving and process improvement to deliver real impact across regulatory environments and major UK projects.

The role offers two office bases (London or Gloucester) with hybrid attendance as needed, and a starting salary between £32,000 and £55,000 per annum. A collaborative culture supports development and impact in a large energy organisation.