Senior Director, Global Customer Success & Growth

Conga; England; On-site; GBP 150,000 - 200,000; Full time

Job summary

Conga is seeking a Senior Director of Customer Success in the EMEA region to lead a team of CS managers and drive outcomes for a global book of enterprise customers. You will advocate for customers, embed a rigorous CS methodology, and partner across Go To Market, Product, Services and Support to deliver measurable value.

You will coach teams, influence senior stakeholders, and shape strategic direction to ensure growth, retention, and customer satisfaction in a dynamic, global environment.

Qualifications

• 15+ years of Enterprise B2B SaaS CS experience owning accountability for large Enterprise & Strategic-level book.
• Experience driving CS methodology and execution across CS leaders and individual contributors.
• Data-driven decision making with ability to analyze data and influence improvements cross-functionally.
• Excellent verbal and written communication with VP+ stakeholders; ability to translate complex concepts.
• Problem-solving mindset in complex, ambiguous environments.
• Business acumen to align CS with corporate goals.
• Customer advocacy and ability to influence internal stakeholders to deliver customer-centric solutions.
• Leadership or mentorship experience across teams and cross-functional initiatives.
• Industry-specific experience in manufacturing, healthcare, financial services or technology is desirable.
• Strong technical background; knowledge of revenue management or contract management software is a plus.

Responsibilities

• Lead and manage a team of Customer Success Managers in EMEA.
• Drive accountability and adherence to CS Methodology.
• Build deep, trusted relationships with customers; ensure tangible business outcomes.
• Cross-functional liaison with Go To Market, Product, Services and Support.
• Coach and mentor teams to meet and exceed objectives.
• Provide strategic vision and foster a culture of innovation.

Skills

Enterprise B2B SaaS CS

CS methodologies

Data-driven decisions

Communication skills

Problem solving

Business acumen

Customer advocacy

Adaptability

Leadership/mentorship

Cross-functional collaboration

Tools

Salesforce

Conga product experience

Job description

Conga is seeking a Senior Director of Customer Success in the EMEA region to lead a team of CS managers and drive outcomes for a global book of enterprise customers. You will advocate for customers, embed a rigorous CS methodology, and partner across Go To Market, Product, Services and Support to deliver measurable value.

You will coach teams, influence senior stakeholders, and shape strategic direction to ensure growth, retention, and customer satisfaction in a dynamic, global environment.