EMEA Head of Customer Success — Enterprise SaaS

Zoom; Greater London; Hybrid; GBP 130,000 - 190,000; Full time

Job summary

Zoom is seeking a Head of Customer Success, EMEA to own revenue retention and product adoption for a large customer portfolio across the region. You will lead regional CS teams and collaborate with the global CS organization to scale enterprise SaaS operations.

The ideal candidate has 8+ years in senior CS leadership, deep EMEA experience, and a proven track record in GRR improvements, product adoption, and customer satisfaction. Travel ~25% required.

Qualifications

• 8+ years of senior customer success management leadership in Enterprise SaaS.
• 5+ years as a 2nd line leader in customer success.
• Solid understanding of Enterprise SaaS business models and strategies.
• Concrete examples of improved GRR, product adoption, and customer satisfaction.
• Ability to empower CS leaders and cross-functional teams to deliver on a vision.

Responsibilities

• Oversee revenue retention and product adoption for a large portfolio in EMEA.
• Lead and mentor regional customer success teams and execute regional strategy.
• Collaborate with global CS organization to drive customer satisfaction and growth.

Skills

CS leadership

Enterprise SaaS

GRR & product adoption

English fluency

Travel willingness

Job description

Zoom is seeking a Head of Customer Success, EMEA to own revenue retention and product adoption for a large customer portfolio across the region. You will lead regional CS teams and collaborate with the global CS organization to scale enterprise SaaS operations.

The ideal candidate has 8+ years in senior CS leadership, deep EMEA experience, and a proven track record in GRR improvements, product adoption, and customer satisfaction. Travel ~25% required.