EMEA Senior Director, Customer Success & Growth

Equinix; Greater London; On-site; GBP 150,000 - 230,000; Full time

Job summary

Equinix is seeking a Senior Director to lead the EMEA Enterprise Customer Success Management organization, translating global CS strategy into a regional operating model that drives retention, renewals and growth. The role requires building scalable, data-driven processes and strong cross-functional partnerships to deliver value to customers.

The successful candidate will lead CS across EMEA, partner with Sales and other functions, and shape how digital journeys, automation and AI enhance the

Qualifications

• Demonstrated experience building and operationalizing value-led Customer Success motions.
• Strong understanding of digital CS, automation and AI to increase scale.
• Proven ability to partner with Sales and senior cross-functional leaders.
• Experience leading multi-country CS organisations.
• Experience transforming operating models and leading change.

Responsibilities

• Lead the EMEA Enterprise CS Management organization and partner with EMEA Sales.
• Translate global CS strategy into a regional operating model with disciplined execution.
• Set a clear vision, simplify complexity, develop leaders, and drive consistent execution.

Skills

Leadership

Data-driven decision making

Transformation leadership

Cross-functional collaboration

Customer Success management

Education

Bachelor’s degree in business-related discipline

Job description

Equinix is seeking a Senior Director to lead the EMEA Enterprise Customer Success Management organization, translating global CS strategy into a regional operating model that drives retention, renewals and growth. The role requires building scalable, data-driven processes and strong cross-functional partnerships to deliver value to customers.

The successful candidate will lead CS across EMEA, partner with Sales and other functions, and shape how digital journeys, automation and AI enhance the