Strategic SMB Account Manager for Growth & Partnerships

Uber Technologies Inc.; Leeds; On-site; GBP 42,000 - 64,000; Full time

Job summary

Uber Technologies Inc. is hiring an Account Manager for Uber Eats in Leeds to own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor.

In a fast-paced, grit-driven environment, use 3+ years of account management experience to negotiate, resolve issues, and build durable, high-value partnerships.

You’ll leverage data-driven insights to monitor KPIs and collaborate across operations, marketing and product to scale regional initiatives.

Qualifications

• 3+ years of experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcoming objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.
• High school diploma or equivalent.

Responsibilities

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Skills

Negotiation

Data-driven insights

Stakeholder management

Ambiguity handling

Education

High school diploma

Tools

Salesforce

Google Sheets/Excel

Job description

Uber Technologies Inc. is hiring an Account Manager for Uber Eats in Leeds to own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor.

In a fast-paced, grit-driven environment, use 3+ years of account management experience to negotiate, resolve issues, and build durable, high-value partnerships.

You’ll leverage data-driven insights to monitor KPIs and collaborate across operations, marketing and product to scale regional initiatives.