EMEA Full-Cycle Success Manager (SaaS)

Humand; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A digital HR solutions provider is looking for a motivated client success manager to oversee the entire customer lifecycle for EMEA clients. This hybrid role requires fluency in English and Portuguese, ensuring thorough onboarding and account management. Ideal candidates will demonstrate experience with B2B SaaS enterprise accounts and a proactive approach to client relations. Join us in empowering workplaces for success and happiness.

Qualifications

• Proven experience managing EMEA B2B SaaS clients with a focus on enterprise accounts.
• Comfortable with negotiating and training EMEA enterprise executives.
• Ability to create structure from ambiguity and build processes from scratch.

Responsibilities

• Lead the complete customer journey from implementation to renewal.
• Manage onboarding, platform configuration, and training for clients.
• Drive user engagement and monitor platform adoption metrics.
• Identify upselling opportunities and prevent churn.
• Document and iterate EMEA onboarding and customer success processes.

Skills

Fluency in English

Fluency in Portuguese

Experience with EMEA B2B SaaS clients

Process-oriented mindset

Job description

A digital HR solutions provider is looking for a motivated client success manager to oversee the entire customer lifecycle for EMEA clients. This hybrid role requires fluency in English and Portuguese, ensuring thorough onboarding and account management. Ideal candidates will demonstrate experience with B2B SaaS enterprise accounts and a proactive approach to client relations. Join us in empowering workplaces for success and happiness.