EMEA Family Care HR Advisor — Complex Leave Expert

MP Training and Recruitment; Greater London; In loco; GBP 34.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working

Discounted childcare

Annual gala award evening

Wellbeing resources

Descrizione del lavoro

Bright Horizons is seeking an experienced EMEA Family Care Programme Advisor to provide high-quality HR advisory support across our regional Family Care Programme. This role is ideal for someone with strong case-management skills and the confidence to navigate complex, multi-country parenting leave policies.

Based in London and fully onsite with the option for one day of WFH per week, you will conduct in-depth fact finding, interpret country-specific policies, maintain thorough case notes, and

Competenze

• Experience in HR advisory with complex cases across multiple regions.
• Strong case-management and documentation skills.
• Ability to interpret multi-country parenting leave policies.
• Excellent organisational and stakeholder-management abilities.

Mansioni

• Act as the primary specialist for complex parenting cases with country-specific policy interpretation across EMEA.
• Conduct in-depth fact finding and policy interpretation to support employees navigating multi-country specifications.
• Ensure accurate and timely case management with thorough notes, evidence, timelines, and compliance documentation.
• Manage escalations with timely, supportive resolution; escalate high-level cases to FCP Lead as needed.
• Provide guidance, mentoring, and escalation support to the admin function; collaborate with MLOA, BP, and Wellness teams when appropriate.

Conoscenze

HR advisory

Case management

Policy interpretation

Stakeholder management

Formazione

CIPD Level 5

Descrizione del lavoro

Bright Horizons is seeking an experienced EMEA Family Care Programme Advisor to provide high-quality HR advisory support across our regional Family Care Programme. This role is ideal for someone with strong case-management skills and the confidence to navigate complex, multi-country parenting leave policies.

Based in London and fully onsite with the option for one day of WFH per week, you will conduct in-depth fact finding, interpret country-specific policies, maintain thorough case notes, and