Family Care Programme Advisor - HR

MP Training and Recruitment; Greater London; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Flexible working

Discounted childcare

Annual gala award evening

Wellbeing resources

Job summary

Bright Horizons is seeking an experienced EMEA Family Care Programme Advisor to provide high-quality HR advisory support across our regional Family Care Programme. This role is ideal for someone with strong case-management skills and the confidence to navigate complex, multi-country parenting leave policies.

Based in London and fully onsite with the option for one day of WFH per week, you will conduct in-depth fact finding, interpret country-specific policies, maintain thorough case notes, and

Qualifications

• Experience in HR advisory with complex cases across multiple regions.
• Strong case-management and documentation skills.
• Ability to interpret multi-country parenting leave policies.
• Excellent organisational and stakeholder-management abilities.

Responsibilities

• Act as the primary specialist for complex parenting cases with country-specific policy interpretation across EMEA.
• Conduct in-depth fact finding and policy interpretation to support employees navigating multi-country specifications.
• Ensure accurate and timely case management with thorough notes, evidence, timelines, and compliance documentation.
• Manage escalations with timely, supportive resolution; escalate high-level cases to FCP Lead as needed.
• Provide guidance, mentoring, and escalation support to the admin function; collaborate with MLOA, BP, and Wellness teams when appropriate.

Skills

HR advisory

Case management

Policy interpretation

Stakeholder management

Education

CIPD Level 5

Job description

Family Care Programme Advisor Salary: £DOE Hours: 37.5 per week / Monday-Friday Job Type: Permanent / Full Time Location: London Office - Fully onsite role This is an Office based role with flexibility of WFH 1 day per week Closing Date 15th August 2026 - All applications need to attach an up-to-date CV to be considered

We are looking for an experienced EMEA Family Care Programme Advisor to join our team and provide high-quality, specialist support across our regional Family Care Programme. This role is ideal for someone with strong HR advisory experience, exceptional case-management skills, and the confidence to navigate complex, multi-country parenting leave policies.

Why Bright Horizons?

Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence - with 98% of our 270+ portfolio being rated Good or Outstanding by Ofsted. We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing

What We Can Offer You

Our benefits include but are not limited to

• Flexible working and holiday entitlements
• Discounted childcare in one of our nurseries
• Quarterly Employee Appreciation Weeks
• Annual gala award evening
• Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
• Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life

What You’ll Do

• Act as the primary specialist for complex parenting cases, country specific policy interpretation, and advisory guidance across EMEA
• Conduct in depth fact finding and policy interpretation to support employees navigating non-standard or cross country specifications
• Ensure accurate and timely case management while maintaining comprehensive case notes, evidence, timelines, and compliance documentation
• Manage escalations ensuring timely, accurate, and supportive resolution
• Ensure compliance and timely escalation of high-level cases to FCP Lead
• Act with a high level of discretion, autonomy, and professional judgement when handling sensitive cases
• Provides guidance, mentoring, and escalation support to the admin function
• Where appropriate, partner with wider HCM e.g. MLOA, BP, and Wellness teams to resolve complex cases
• Partner with wider HR teams on cross functional initiatives
• Facilitate ongoing stakeholder engagement activities
• Support the FCP Lead on programme-wide initiatives
• Support annual programme activities, process improvements, and regional projects
• Support FCP Lead with continuous improvement of cross region processes, flagging operational opportunities
• Own the content and accuracy of all EMEA resources
• Contribute to a positive working environment and upholds the firm's core values: Client Service, Excellence, Integrity and Partnership.

What You’ll Bring

• Strong EMEA HR advisory background with experience managing sensitive and complex cases
• Experience in supporting EMEA wide projects
• Knowledge of EMEA wide leave requirementsExperience working within a large corporate environment in a fast-paced setting is a must
• Confidence supporting multi-country HR processes
• Excellent organisational, communication, and stakeholder-management skills
• CIPD Level 5 (or equivalent)
• A proactive, collaborative, and solutions-focused mindset

Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants. Proud to be a Great Place to Work for 20 years.

At Bright Horizons, our culture is built on our commitment to Keeping Everyone Safe and providing world-class care and education, delivered by a world-class workforce. We believe our people's potential is endless and with this in mind, we aspire to create an environment where our colleagues can thrive and accomplish the things they thought impossible. Bright Horizons has been recognised as a Great Place to Work by our employees and the Great Place to Work Institute for the last 13 years. We care passionately about what we do, and our HEART values and principles help us support one another in the work that we do each day. These are quite literally at the HEART of our organization's ethos and culture as it helps us to provide a working environment that supports professionalism, growth and diversity. We are passionate about our people's ongoing learning and development. Our learning and leading with HEART framework supports each Bright Horizons colleague on the first steps of their leadership journey, whether that includes our "World-Class Welcome" induction or our extensive ongoing training programme. Either way we want you to feel valued and invested in! Celebrating in the accomplishments of our people is an essential part of our culture. We believe in the power of "thank you" and throughout the year, in ways big and small, formal and informal, we show our appreciation for employees at all levels. We have many ways to acknowledge and celebrate our people, including our very popular "employee appreciation month". This is a chance for everyone to share our gratitude to one another, across the whole company. Whether it is a "thank you" placed on our website, a chocolate pizza, team lunch or an ice cream van visit, it is our way of showing each other we care and appreciate everything we do. Each year, we have our annual 'Awards of Excellence' events; whether you are an award winner or cheering on a fellow team member, these formal award occasions are opportunities to come together and celebrate one another. By creating this account you acknowledge that Bright Horizons will collect, store and process any of your personal data provided in respect of your application and employment in accordance with our Employee Privacy Notice. https://www.brighthorizons.co.uk/statutory-information/privacy-notice-employees.