EMEA Customer Success Leader — Hybrid & Flexible

Edited; Greater London; Hybride; GBP 150 000 - 210 000; Plein temps

Résumé du poste

EDITED, the world's leading AI-driven retail intelligence platform, is seeking a dynamic EMEA Director of Customer Success to lead our regional strategy and team, responsible for growth, retention and expansion across a multi-brand SaaS customer base.

You will directly manage Account Managers and Retail Strategists, collaborate with the Global Head of Customer Success, own GRR/NRR targets, and ensure a world‑class customer experience across all EDITED products.

Qualifications

• Track record leading and scaling CS in B2B SaaS.
• Experience managing technical/delivery and account teams.
• Comfort with data-driven GRR/NRR forecasting.
• Ability to influence cross-functional stakeholders.
• Strong relationship-building with senior clients.

Responsabilités

• Retain and expand the EMEA book with GRR/NRR targets.
• Directly manage Account Managers and Retail Strategists.
• Collaborate with NA CS Director to ensure consistent CX.
• Own churn risk indicators and intervene early on at-risk accounts.
• Guide deals to successful outcomes.
• Address retail pain points and drive platform adoption.

Connaissances

Leadership

B2B SaaS

Account management

Data-driven

Forecasting

Stakeholder management

Retail industry knowledge

Description du poste

EDITED, the world's leading AI-driven retail intelligence platform, is seeking a dynamic EMEA Director of Customer Success to lead our regional strategy and team, responsible for growth, retention and expansion across a multi-brand SaaS customer base.

You will directly manage Account Managers and Retail Strategists, collaborate with the Global Head of Customer Success, own GRR/NRR targets, and ensure a world‑class customer experience across all EDITED products.