EMEA Customer Success Manager — Remote & Global Mobility

AltoVita; United Kingdom; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Fully remote

Wellness budget

Home office allowance

Generous vacation

Career growth

Job summary

AltoVita is a fully remote team delivering corporate housing and relocation solutions through a cloud-based platform. The Client Development team advises global mobility and business travel managers with insights, data analytics and tailored housing options.

We seek a 3–5+ year veteran in corporate housing to manage housing requests, build relations with relocation consultants, and support reporting and product feedback in a fast-paced, entrepreneurial setting.

Responsibilities

• Manage incoming accommodation requests and present corporate clients and relocation management partners with personalized housing options through AltoVita's proprietary enterprise software.
• Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner.
• Build an excellent relationship with the consultants from relocation management companies.
• Support reporting on conversion figures and identify opportunities for improvement.
• Maintain positive engagement with hospitality partners (hotels, serviced apartments) and participate in supplier meetings or trainings.
• Participate in property inspections to gain understanding of properties quality (EMEA region).
• Identify market gaps and collaborate with Hospitality Growth to ensure offering is complete and competitive.
• Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region.
• Proactively contribute to the community, building hospitality operators & supply tech (training, content, events).
• Assist in the optimisation of AltoVita's Customer Success technology.

Job description

AltoVita is a fully remote team delivering corporate housing and relocation solutions through a cloud-based platform. The Client Development team advises global mobility and business travel managers with insights, data analytics and tailored housing options.

We seek a 3–5+ year veteran in corporate housing to manage housing requests, build relations with relocation consultants, and support reporting and product feedback in a fast-paced, entrepreneurial setting.