EMEA Customer Success Manager II: ROI & Growth

HSI; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm is seeking a Customer Success Manager II to build and maintain strong relationships with customers across the EMEA region. This role involves ensuring customers successfully adopt and optimize the firm's solutions, such as Donesafe, HandsHQ, and Skillko. Applicants should have at least 2 years of experience in a customer-facing role and strong communication skills. The position can be located in London or Westport, Ireland, offering a unique opportunity to impact customer satisfaction and retention.

Qualifications

• 2+ years of experience in a customer-facing role.
• Proven ability to build strong relationships with customers.
• Strong understanding of web-based applications.

Responsibilities

• Build relationships with assigned customers and delight them.
• Provide proactive strategy for customer accounts.
• Work with customers to ensure they leverage services effectively.

Skills

Customer relationship management

Communication skills

Sales strategy

Technical aptitude

Organizational skills

Tools

Salesforce

Microsoft Office

Job description

A leading technology firm is seeking a Customer Success Manager II to build and maintain strong relationships with customers across the EMEA region. This role involves ensuring customers successfully adopt and optimize the firm's solutions, such as Donesafe, HandsHQ, and Skillko. Applicants should have at least 2 years of experience in a customer-facing role and strong communication skills. The position can be located in London or Westport, Ireland, offering a unique opportunity to impact customer satisfaction and retention.