EMEA CSM II - Drive Adoption, Retention & Growth

HSI; Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading customer success firm is seeking a Customer Success Manager II to manage relationships and enhance customer experiences across EMEA. The role requires 2+ years experience in customer-facing roles, proficiency with Salesforce, and the ability to communicate effectively with stakeholders at all levels. Candidates will help customers maximize value from HSI's products, ensuring satisfaction and driving account growth. The position can be located in London, UK or Westport, Ireland.

Qualifications

• 2+ years in a customer-facing role like Customer Success or Account Management.
• Experience with revenue quotas for at least 2 years.
• Proven ability to build relationships with senior stakeholders.

Responsibilities

• Build trusted relationships with assigned customers.
• Proactively strategize with customer accounts.
• Educate customers on the effective use of products.

Skills

Strong communication skills

Customer relationship management

Salesforce proficiency

Technical aptitude

Tools

Salesforce

Microsoft Office

Job description

A leading customer success firm is seeking a Customer Success Manager II to manage relationships and enhance customer experiences across EMEA. The role requires 2+ years experience in customer-facing roles, proficiency with Salesforce, and the ability to communicate effectively with stakeholders at all levels. Candidates will help customers maximize value from HSI's products, ensuring satisfaction and driving account growth. The position can be located in London, UK or Westport, Ireland.