EMEA Client Renewal & Growth Manager

DOW JONES; City Of London; On-site; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Healthcare Plans

Paid Time Off

Retirement Plans

Insurance Plans

Wellness Resources

Education Benefits

Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Job summary

Dow Jones in London is seeking a Client Engagement Specialist to manage renewals for a defined set of Global Risk Insights customers in the EMEA region. You will collaborate with Account Executives and internal teams to protect contract revenue and drive renewals with a strong focus on customer success.

You will monitor usage, onboard new users, coordinate training, and help identify upsell opportunities while maintaining accurate client records.

Qualifications

• Min 2-4 years of proven success in client engagement, customer success or account management.

Responsibilities

• Retention: create, own and ensure buy-in for the retention strategy for assigned GRI accounts.
• Highlight high risk renewal accounts and propose turnaround strategy.
• Monitor product usage and ensure appropriate levels of engagement across defined GRI customers.
• Oversee onboarding for new customers and users, coordinating training where needed.
• Coordinate pricing, contracting, invoicing and renewal lifecycle with Account Executive and Product Training team.
• Support upsell opportunities by collaborating with Commercial team and sharing client insights.
• Develop deep knowledge of clients and their business to enable value realization from DJ services/products.
• Build and maintain CSPs (Client Success Plans) and adjust based on usage trends.
• Maintain accurate client records in company systems; communicate via phone, email, and face-to-face meetings within EMEA.

Skills

Client engagement

Account management

English communication

Project management

Microsoft Office

Google Drive

Salesforce

Tableau

Geopolitics interest

Multitasking

Spanish (additional language)

Tools

Salesforce

Tableau

Microsoft Office

Google Drive

Job description

Dow Jones in London is seeking a Client Engagement Specialist to manage renewals for a defined set of Global Risk Insights customers in the EMEA region. You will collaborate with Account Executives and internal teams to protect contract revenue and drive renewals with a strong focus on customer success.

You will monitor usage, onboard new users, coordinate training, and help identify upsell opportunities while maintaining accurate client records.