Strategic Renewal & Client Success Specialist

Dow Jones & Company, Inc.; Greater London; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Education Benefits

Family Care Benefits

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Job summary

Dow Jones & Company, Inc. is seeking a Client Engagement Specialist to own renewal strategy for strategic accounts, manage pricing, contracting and invoicing, and liaise with internal teams to ensure client needs are met consistently.

You will drive retention and support new sales into existing accounts, monitor high risk renewals, maintain accurate client records, and deliver monthly performance insights to leadership.

Qualifications

• Min 2-4 years of proven success in customer engagement or sales
• Exceptional written and verbal communication skills
• Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
• Excellent project management and organizational skills with a keen attention to detail
• Proficient in Microsoft Office suite & Google Drive
• Bachelor’s degree or equivalent experience
• Proficiency in English is a must; French and / or German are nice to have

Responsibilities

• Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan
• Proactively provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
• Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
• Oversee the overall renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year
• Support new sales into existing accounts to ensure maximum customer ROI with DJ
• The CES must maintain accurate and appropriate client records within the Company’s systems

Skills

Customer engagement

Sales experience

Communication skills

Time management

English proficiency

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Google Drive

Job description

Dow Jones & Company, Inc. is seeking a Client Engagement Specialist to own renewal strategy for strategic accounts, manage pricing, contracting and invoicing, and liaise with internal teams to ensure client needs are met consistently.

You will drive retention and support new sales into existing accounts, monitor high risk renewals, maintain accurate client records, and deliver monthly performance insights to leadership.