EMEA Client Operations Risk & Controls Lead

JPMorganChase; Greater London; On-site; GBP 110,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Control Manager - Vice President within International Private Bank Client Operations.

You will partner with senior stakeholders to strengthen the control environment, oversee risk and control design, and drive improvements across account opening, KYC reviews, and ongoing client management. You will mentor junior team members, coordinate with regional and global partners, and ensure compliance with risk standards and regulations while delivering an exceptional

Qualifications

• Bachelor's degree in Business/Finance or related field.
• Experience in financial services, risk management, and/or controls.
• Proactive risk and control management mindset with ability to identify control gaps and escalate issues.
• Ability to influence stakeholders and deliver high-quality outcomes in a collaborative environment.
• Consultative approach with the ability to understand business needs and develop effective solutions.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Strong written and verbal communication skills.
• Strong organizational and stakeholder management skills.

Responsibilities

• Develop, enhance, and monitor the risk and control framework and enable strategic initiatives by providing risk and control design expertise and guidance across the business
• Advise and influence senior leaders and business executives on key decisions and major risk and control initiatives
• Perform walkthroughs and support process mapping, risk identification, control design, and control testing activities
• Ensure operational practices comply with relevant risk standards, policies, and regulations through ongoing monitoring and assessment of the operational risk and control environment
• Manage end-to-end issue and action plan activities, including root cause analysis, action plan development, remediation validation, and stakeholder engagement
• Identify meaningful metrics to assess the health of the operational risk and control environment and support risk and control initiatives
• Develop enhanced control reporting through automation and present findings and recommendations to stakeholders
• Present regular updates relating to ongoing risk, control, and issue management activities to senior stakeholders
• Maintain strong engagement across multiple stakeholder groups and collaborate with local, regional, and global partners on risk and control priorities
• Support the development of junior team members through mentoring, coaching, and knowledge sharing

Skills

Risk management

Stakeholder management

Analytical thinking

Problem solving

Process improvement

Communication skills

Influencing stakeholders

Consultative approach

Education

Bachelor's degree or equivalent in Business Administration, Finance, Economics, Accounting, or related field

Job description

JPMorgan Chase & Co. is seeking a Control Manager - Vice President within International Private Bank Client Operations.

You will partner with senior stakeholders to strengthen the control environment, oversee risk and control design, and drive improvements across account opening, KYC reviews, and ongoing client management. You will mentor junior team members, coordinate with regional and global partners, and ensure compliance with risk standards and regulations while delivering an exceptional