EMEA Client Operations Control Manager

JPMorgan Chase & Co.; Greater London; On-site; GBP 120,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. (JPMC) is seeking a Control Manager - Vice President in International Private Bank Client Operations to help deliver a seamless end-to-end client lifecycle.

You will strengthen the control environment, support strategic initiatives, and Partner with stakeholders across the business to manage risk and ensure compliance. The role involves leading risk and control design, advising senior leaders, mapping processes, and driving remediation efforts while mentoring junior

Qualifications

• Bachelor's degree or equivalent in a business-related field.
• Experience in financial services, process improvement and risk management.
• Ability to influence stakeholders and deliver high-quality outcomes.
• Strong analytical and problem-solving skills; continuous improvement mindset.
• Excellent written and verbal communication; strong organizational skills.

Responsibilities

• Develop, enhance, and monitor risk and control framework across the business.
• Advise senior leaders on major risk and control initiatives.
• Support process mapping, risk identification, control design, and testing.
• Ensure compliance with risk standards and regulatory requirements.
• Manage end-to-end issue and action plan activities with root-cause analysis.
• Identify metrics to assess health of risk and control environment.
• Develop enhanced control reporting and present findings to stakeholders.
• Provide regular updates to senior stakeholders on risk and control activities.
• Collaborate with local, regional, and global partners on priorities.
• Mentor and coach junior team members.

Skills

Risk management

Process improvement

Stakeholder management

Analytical skills

Communication skills

Leadership and mentoring

Education

Bachelor's degree or equivalent (Business Administration, Finance, Economics, Accounting)

Job description

As the first line of defense for JPMorgan Chase & Co. (JPMC), Control Management protects and defends the firm against operational, regulatory, and reputational risk. While effectively managing risk, we meet our commitments to keep our clients’ money safe and act as a driving force behind the strategic priorities that will protect our business in an ever-changing landscape.

As a Control Manager - Vice President in International Private Bank Client Operations, you will support an integrated team focused on delivering an exceptional end-to-end client lifecycle experience, including account opening, Know Your Customer initial and periodic reviews, and ongoing account management. You will partner with stakeholders across the business to strengthen the control environment, manage risk, and support strategic initiatives. You will help identify opportunities for improvement while ensuring compliance with relevant risk standards, policies, and regulations.

Job Responsibilities

• Develop, enhance, and monitor the risk and control framework and enable strategic initiatives by providing risk and control design expertise and guidance across the business
• Advise and influence senior leaders and business executives on key decisions and major risk and control initiatives
• Perform walkthroughs and support process mapping, risk identification, control design, and control testing activities
• Ensure operational practices comply with relevant risk standards, policies, and regulations through ongoing monitoring and assessment of the operational risk and control environment
• Manage end-to-end issue and action plan activities, including root cause analysis, action plan development, remediation validation, and stakeholder engagement
• Identify meaningful metrics to assess the health of the operational risk and control environment and support risk and control initiatives
• Develop enhanced control reporting through automation and present findings and recommendations to stakeholders
• Present regular updates relating to ongoing risk, control, and issue management activities to senior stakeholders
• Maintain strong engagement across multiple stakeholder groups and collaborate with local, regional, and global partners on risk and control priorities

• Support the development of junior team members through mentoring, coaching, and knowledge sharing

Required Qualifications, Capabilities, and Skills

• Bachelor's degree or equivalent in Business Administration, Finance, Economics, Accounting, or a related field
• Relevant experience in financial services, process improvement, and/or risk management
• Proactive risk and control management mindset with the ability to identify control gaps and appropriately escalated issues
• Ability to influence stakeholders and deliver high-quality outcomes in a collaborative environment
• Consultative approach with the ability to understand business needs and develop effective solutions
• Strong analytical and problem-solving skills with a focus on continuous improvement
• Strong written and verbal communication skills

• Strong organizational and stakeholder management skills

Preferred Qualifications, Capabilities, and Skills

• Experience with banking, private banking, wealth management, and/or asset management processes, regulations, and associated risks, particularly within client onboarding, client maintenance, anti-money laundering, and Know Your Customer activities
• Experience working with regulatory bodies, internal audit, external audit, and/or compliance functions
• Familiarity with internal control frameworks and the three lines of defense model
• Experience with issue management governance and remediation activities within a large financial institution