EMEA Client Operations Control Manager

JPMorgan Chase & Co.; City of Westminster; On-site; GBP 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Control Manager - Vice President in International Private Bank Client Operations to strengthen the control environment and support strategic risk initiatives.

You will partner with stakeholders across the business to drive end-to-end risk management and ensure compliance with risk standards, policies, and regulations. The role involves advisory support to senior leaders, process mapping, issue management, and mentoring junior team members in a dynamic, global

Qualifications

• Bachelor's degree or equivalent in Business Administration, Finance, Economics, Accounting, or related field.
• Experience in financial services, process improvement, and/or risk management.
• Proactive risk and control management mindset with ability to identify control gaps and escalate issues.
• Ability to influence stakeholders and deliver high-quality outcomes in a collaborative environment.
• Consultative approach with understanding of business needs and effective solutions.
• Strong analytical and problem-solving skills with focus on continuous improvement.
• Strong written and verbal communication skills.
• Strong organizational and stakeholder management skills.

Responsibilities

• Develop, enhance, and monitor the risk and control framework and enable strategic initiatives by providing risk and control design expertise and guidance across the business.
• Advise and influence senior leaders and business executives on key decisions and major risk and control initiatives.
• Perform walkthroughs and support process mapping, risk identification, control design, and control testing activities.
• Ensure operational practices comply with relevant risk standards, policies, and regulations through ongoing monitoring and assessment of the operational risk and control environment.
• Manage end-to-end issue and action plan activities, including root cause analysis, action plan development, remediation validation, and stakeholder engagement.
• Identify meaningful metrics to assess the health of the operational risk and control environment and support risk and control initiatives.
• Develop enhanced control reporting through automation and present findings and recommendations to stakeholders.
• Present regular updates relating to ongoing risk, control, and issue management activities to senior stakeholders.
• Maintain strong engagement across multiple stakeholder groups and collaborate with local, regional, and global partners on risk and control priorities.
• Support the development of junior team members through mentoring, coaching, and knowledge sharing.
• Experience with banking, private banking, wealth management, and/or asset management processes, regulations, and associated risks, particularly client onboarding, client maintenance, AML, and KYC activities.
• Experience working with regulatory bodies, internal audit, external audit, and/or compliance functions.
• Familiarity with internal control frameworks and the three lines of defense model.
• Experience with issue management governance and remediation activities within a large financial institution.

Skills

Analytical skills

Stakeholder management

Regulatory risk experience

Education

Bachelor's degree or equivalent

Job description

As the first line of defense for JPMorgan Chase & Co. (JPMC), Control Management protects and defends the firm against operational, regulatory, and reputational risk. While effectively managing risk, we meet our commitments to keep our clients' money safe and act as a driving force behind the strategic priorities that will protect our business in an ever-changing landscape. As a Control Manager - Vice President in International Private Bank Client Operations, you will support an integrated team focused on delivering an exceptional end-to-end client lifecycle experience, including account opening, Know Your Customer initial and periodic reviews, and ongoing account management. You will partner with stakeholders across the business to strengthen the control environment, manage risk, and support strategic initiatives. You will help identify opportunities for improvement while ensuring compliance with relevant risk standards, policies, and regulations.

• Develop, enhance, and monitor the risk and control framework and enable strategic initiatives by providing risk and control design expertise and guidance across the business
• Advise and influence senior leaders and business executives on key decisions and major risk and control initiatives
• Perform walkthroughs and support process mapping, risk identification, control design, and control testing activities
• Ensure operational practices comply with relevant risk standards, policies, and regulations through ongoing monitoring and assessment of the operational risk and control environment
• Manage end-to-end issue and action plan activities, including root cause analysis, action plan development, remediation validation, and stakeholder engagement
• Identify meaningful metrics to assess the health of the operational risk and control environment and support risk and control initiatives
• Develop enhanced control reporting through automation and present findings and recommendations to stakeholders
• Present regular updates relating to ongoing risk, control, and issue management activities to senior stakeholders
• Maintain strong engagement across multiple stakeholder groups and collaborate with local, regional, and global partners on risk and control priorities
• Support the development of junior team members through mentoring, coaching, and knowledge sharing
• Bachelor's degree or equivalent in Business Administration, Finance, Economics, Accounting, or a related field
• Relevant experience in financial services, process improvement, and/or risk management
• Proactive risk and control management mindset with the ability to identify control gaps and appropriately escalate issues
• Ability to influence stakeholders and deliver high-quality outcomes in a collaborative environment
• Consultative approach with the ability to understand business needs and develop effective solutions
• Strong analytical and problem-solving skills with a focus on continuous improvement
• Strong written and verbal communication skills
• Strong organizational and stakeholder management skills

Preferred Qualifications, Capabilities, and Skills

• Experience with banking, private banking, wealth management, and/or asset management processes, regulations, and associated risks, particularly within client onboarding, client maintenance, anti-money laundering, and Know Your Customer activities
• Experience working with regulatory bodies, internal audit, external audit, and/or compliance functions
• Familiarity with internal control frameworks and the three lines of defense model
• Experience with issue management governance and remediation activities within a large financial institution

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.