EMEA AI-Driven CSM for Analytics & Growth

ThoughtSpot; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

ThoughtSpot is seeking a Customer Success Manager to drive adoption and value realization within mid‑market and enterprise accounts across EMEA. You will build strong customer relationships, translate needs into guidance for Marketing, Sales, Support and Product, and ensure mutual success.

The ideal candidate will leverage AI and automation to enhance adoption, usage, and outcomes, identifying expansion opportunities and leading enablement sessions to deliver measurable business value across

Qualifications

• 3+ years in customer-facing roles within SaaS or data.
• Consultative approach translating tech challenges into adoption plans.
• Experience with AI, automation, or analytics to improve engagement.

Responsibilities

• Manage a portfolio of mid‑market and enterprise accounts across EMEA, ensuring strong adoption, retention, and growth.
• Build robust customer relationships through proactive engagement and AI-powered insights that personalise communications and adoption strategies.
• Serve as the main point of contact for customers, translating their business needs into actionable guidance for Marketing, Sales, Support, Services, and Product teams.
• Understand how customers want to use ThoughtSpot and guide them from onboarding through adoption to ongoing success.
• Use AI-driven insights to identify adoption gaps and recommend solutions that deliver measurable business value.
• Learn the technical nuances of customer configurations and provide guidance using best practices and AI tools.
• Collaborate across ThoughtSpot teams to tailor responses, demos, and enablement sessions using AI tools.
• Identify opportunities for expansion or upsell within your portfolio using AI-driven insights.
• Present to small and medium groups, running live and remote enablement sessions enhanced by AI insights.
• Experiment with emerging AI tools to optimise adoption and customer engagement across diverse EMEA accounts.

Skills

Customer Success

Account Management

SaaS

AI & automation

Data analytics

REST APIs

Presentation skills

Cross-functional collaboration

Travel flexibility

Job description

ThoughtSpot is seeking a Customer Success Manager to drive adoption and value realization within mid‑market and enterprise accounts across EMEA. You will build strong customer relationships, translate needs into guidance for Marketing, Sales, Support and Product, and ensure mutual success.

The ideal candidate will leverage AI and automation to enhance adoption, usage, and outcomes, identifying expansion opportunities and leading enablement sessions to deliver measurable business value across