EMEA AI-Driven Customer Success Manager (BI/Analytics)

Cerebras; Greater London; Hybrid; GBP 65,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ThoughtSpot is seeking a Customer Success Manager to drive adoption, value delivery, and growth across mid-market and enterprise accounts in the EMEA region. You’ll build strong customer relationships, translate business needs into guidance for cross-functional teams, and leverage AI-powered insights to optimise adoption and outcomes.

The role requires experience in analytics platforms, a consultative approach to customer engagement, and willingness to travel within EMEA.

Qualifications

• 3+ years in customer-facing roles (CSM, TAM, or similar) within Data/SaaS.
• Strong understanding of BI/analytics landscape, data platforms, ETL, and basic coding.
• Experience using AI/automation to improve adoption and outcomes.

Responsibilities

• Manage a portfolio of mid-market and enterprise accounts across EMEA, driving adoption, retention, and growth.
• Build proactive relationships and AI-powered insights to personalise communications and adoption strategies.
• Translate customer needs into actionable guidance for Marketing, Sales, Support, Services, and Product teams.
• Identify opportunities for expansion using AI-driven insights and present to stakeholders.

Skills

Customer Success

Account Management

Analytics

Communication

Tools

SQL

Python

BI tools

Job description

ThoughtSpot is seeking a Customer Success Manager to drive adoption, value delivery, and growth across mid-market and enterprise accounts in the EMEA region. You’ll build strong customer relationships, translate business needs into guidance for cross-functional teams, and leverage AI-powered insights to optimise adoption and outcomes.

The role requires experience in analytics platforms, a consultative approach to customer engagement, and willingness to travel within EMEA.