EMEA Director, Customer Success & Growth

CreatorIQ Limited; Greater London; Hybrid; GBP 98,000 - 120,000; Full time

Benefits offered by this job

25 days vacation

Equity options

Wellness allowance

Paid parental leave

Healthcare coverage

Meal stipends

Job summary

CreatorIQ Limited is seeking a Director, Customer Success for the EMEA region. The role leads a team of CS professionals to drive retention, expansion, and long-term partnerships with enterprise clients across Europe, the Middle East, and Africa.

You’ll own portfolio performance, build executive relationships, and collaborate with Sales, Product, Marketing, and Professional Services to shape customer outcomes.

Qualifications

• 8+ years leading Enterprise Customer Success or Strategic Account teams.
• Experience with retention, renewals, expansion, and portfolio performance.
• Proven ability to advise senior stakeholders and drive business outcomes.

Responsibilities

• Lead, coach, and develop a team of CS professionals with accountability culture.
• Own portfolio performance across EMEA, driving retention, growth, forecasting accuracy.
• Build relationships with executive stakeholders to maximize value of creator programs.
• Partner with Sales, Product, Marketing, and Support to advocate for customer needs.
• Apply market insights to evolve customer strategies and outcomes.
• Lead escalations and cross-functional initiatives across the organization.

Skills

Enterprise CS leadership

Strategic account management

Executive stakeholder management

Commercial acumen

Cross-functional collaboration

Salesforce CRM

AI tools usage

Tools

Salesforce

AI tools

Job description

CreatorIQ Limited is seeking a Director, Customer Success for the EMEA region. The role leads a team of CS professionals to drive retention, expansion, and long-term partnerships with enterprise clients across Europe, the Middle East, and Africa.

You’ll own portfolio performance, build executive relationships, and collaborate with Sales, Product, Marketing, and Professional Services to shape customer outcomes.