EMEA Account Management & Growth Lead

Foods Connected; United Kingdom; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary

Flexible working hours and a hybrid

Generous holiday package: 25 days plus

Private healthcare and employee welln건

Clear career development and promotion

CSR Day per year to give back to_ca

Job summary

Foods Connected is seeking a Head of Account Management to own relationships across the EMEA region and drive customer value from our cloud platform. You will lead a high-performing team, develop account plans, and partner with Sales, Professional Services and Product to expand adoption and renewals.

In this role you will coach managers, set strategies, forecast revenue, and ensure exceptional customer experiences. The position offers flexible hours with hybrid working and competitive benefits.

Qualifications

• Bachelor’s degree in Business or related field.
• 5+ years’ experience in account management in B2B SaaS.
• 2+ years’ people management experience.
• Proven track record of achieving revenue targets through renewals and account expansion.
• Experience with CRM systems (Salesforce, HubSpot) and Microsoft 365 suite.
• Knowledge of SaaS metrics (MRR, ARR, churn) with forecasting and pipeline management.
• AI aware and focused on adoption.
• Desirable: Experience in the food industry or with supply chain or compliance software.
• Desirable: Background in scaling account management functions in high-growth SaaS companies.

Responsibilities

• Implement account management frameworks, playbooks and best practice aligned with the Commercial Director’s strategy.
• Oversee account planning so every customer has a clear success plan and growth strategy.
• Monitor account health, adoption and engagement across the portfolio.
• Identify at-risk accounts and put retention strategies in place to minimise churn.
• Drive adoption of the full Foods Connected product suite through targeted account strategies.
• Ensure consistent, proactive engagement with customers throughout their lifecycle.
• Drive team performance against renewal, upsell and cross-sell targets.
• Oversee renewals to ensure they are timely, proactive and successful.
• Identify and qualify expansion opportunities within existing accounts.
• Support pricing discussions and contract negotiations for renewals and expansions.
• Provide accurate forecasts of renewal and expansion revenue.
• Track and report on team performance, pipeline health and revenue outcomes.
• Partner with Professional Services for a smooth transition from implementation to account management.
• Collaborate with Sales on expansion opportunities and account transitions.
• Work with Product teams to share customer feedback and influence roadmap priorities.
• Liaise with the Commercial Director on strategic account initiatives and escalations.
• Represent the customer voice in internal planning and decision-making.
• Support customer-facing activities including QBRs, workshops and strategic reviews.
• Provide coaching, mentoring and regular feedback to develop capabilities and drive performance of more junior team members.
• Form part of regular team meetings, training sessions and knowledge-sharing activities.
• Help build a culture of customer-centricity, commercial awareness and continuous improvement.
• Manage team capacity and workload to ensure optimal coverage and response times.
• Help develop Account Managers.

Skills

Account management

Revenue growth

Team leadership

Forecasting

CRM proficiency

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Microsoft 365

Job description

Foods Connected is seeking a Head of Account Management to own relationships across the EMEA region and drive customer value from our cloud platform. You will lead a high-performing team, develop account plans, and partner with Sales, Professional Services and Product to expand adoption and renewals.

In this role you will coach managers, set strategies, forecast revenue, and ensure exceptional customer experiences. The position offers flexible hours with hybrid working and competitive benefits.