Embedded FinTech Support Engineer (Hybrid: 3–4 days onsite)

Oho Group Ltd; England; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary + equity

Direct access to engineers and product leadership

Job summary

A fast-growing fintech startup in the United Kingdom is seeking a Support Engineer to become a key technical contact for customers. The ideal candidate will solve real problems, troubleshooting production issues and collaborating with engineering teams. Candidates should have solid experience in technical support roles, a strong grasp of web technologies and be effective communicators. This role is onsite 3–4 days per week, offering the opportunity to impact product development directly and grow within the company.

Qualifications

• Experience in a technical support or support engineering role is essential.
• Strong understanding of APIs, HTTP, logs, databases.
• Ability to debug issues hands-on.

Responsibilities

• Act as the first technical point of contact for customers.
• Troubleshoot production issues and improve reliability.
• Maintain documentation and feed customer insights back to teams.

Skills

Technical support experience

Understanding of web technologies

Debugging issues

Clear communication skills

Tools

SQL

Python

Cloud platforms exposure

Job description

A fast-growing fintech startup in the United Kingdom is seeking a Support Engineer to become a key technical contact for customers. The ideal candidate will solve real problems, troubleshooting production issues and collaborating with engineering teams. Candidates should have solid experience in technical support roles, a strong grasp of web technologies and be effective communicators. This role is onsite 3–4 days per week, offering the opportunity to impact product development directly and grow within the company.