Support Engineer | FinTech Start Up

Oho Group Ltd; England; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary + equity

Direct access to engineers and product leadership

Job summary

A fast-growing fintech startup in the United Kingdom is seeking a Support Engineer to become a key technical contact for customers. The ideal candidate will solve real problems, troubleshooting production issues and collaborating with engineering teams. Candidates should have solid experience in technical support roles, a strong grasp of web technologies and be effective communicators. This role is onsite 3–4 days per week, offering the opportunity to impact product development directly and grow within the company.

Qualifications

• Experience in a technical support or support engineering role is essential.
• Strong understanding of APIs, HTTP, logs, databases.
• Ability to debug issues hands-on.

Responsibilities

• Act as the first technical point of contact for customers.
• Troubleshoot production issues and improve reliability.
• Maintain documentation and feed customer insights back to teams.

Skills

Technical support experience

Understanding of web technologies

Debugging issues

Clear communication skills

Tools

SQL

Python

Cloud platforms exposure

Job description

This range is provided by Oho Group Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Oho Group Ltd

Early-Stage FinTech | Onsite 3–4 Days per Week

We’re working with a fast-growing fintech startup building mission-critical financial infrastructure. They’re early stage, well-funded, and moving quickly — which means they need a Support Engineer who’s comfortable being close to the product, the engineers, and the customers.

This is not a ticket-factory role. You’ll be embedded in the business, solving real problems and helping shape how support is done from the ground up.

What you’ll be doing

• Acting as the first technical point of contact for customers
• Troubleshooting production issues across APIs, backend services, and integrations
• Working closely with engineering to diagnose bugs and improve reliability
• Writing and maintaining internal and external documentation
• Feeding customer insights directly back into product and engineering teams

What they’re looking for

• Experience in a technical support, support engineering, or SRE-adjacent role
• Strong understanding of web technologies (APIs, HTTP, logs, databases)
• Comfortable debugging issues rather than just escalating them
• Clear communicator — you can explain technical issues to non-technical users
• Happy working onsite 3–4 days per week in a fast-moving startup environment

Nice to have (not essential)

• Fintech, payments, or financial systems experience
• SQL or scripting experience (Python, Bash, etc.)
• Exposure to cloud platforms (AWS, GCP, Azure)
• Startup or scale-up backgroundEarly-stage company where your impact is immediately visible
• Direct access to engineers, founders, and product leadership
• Opportunity to grow into senior support, platform, or engineering roles
• Competitive salary + equity
• Proper ownership — not just “keeping the lights on”

If you want to be hands-on, close to the product, and part of a fintech that’s building something meaningful from day one, this is worth a conversation.