Email-First Customer Service Administrator (Temp)

Huntress - Maidstone; Rochester; On-site; GBP 17,000 - 19,000; Full time

Job summary

Huntress - Maidstone is seeking a Customer Service Administrator to join a busy team in Strood on a temporary basis.

The role involves responding to customer queries by email, updating customer information, resolving issues, and maintaining accurate records across IT systems. This is not phone-based and is ideal for those who prefer email-based support and effective written communication.

Qualifications

• Customer-focused and professional.
• Comfortable communicating clearly by email.
• Organised and accurate.
• Confident using IT and different systems.
• Able to work independently and as part of a team.
• Available to start a temporary assignment.

Responsibilities

• Responding to customer queries via email
• Processing and updating customer information
• Dealing with queries and resolving issues
• Keeping records and systems up to date
• Liaising with colleagues to make sure customers receive a good service
• General administration and customer service support

Skills

Customer service

Email communication

Organisation

IT systems

Teamwork

Tools

Email systems

Job description

Huntress - Maidstone is seeking a Customer Service Administrator to join a busy team in Strood on a temporary basis.

The role involves responding to customer queries by email, updating customer information, resolving issues, and maintaining accurate records across IT systems. This is not phone-based and is ideal for those who prefer email-based support and effective written communication.