Elite Retail Security & Customer Experience Lead

Mitie Group; Taunton; On-site; GBP 21,000 - 26,000; Full time

Job summary

Mitie Group is seeking Elite security officers who can deliver exceptional customer service while providing a highly visible presence that deters antisocial behaviour and protects colleagues and customers.

You must hold a current SIA licence and have a full 5-year checkable history. Duties include delivering industry leading service, creating a safe environment, engaging with the public, supporting policing partnerships, and wearing Body Worn CCTV.

Qualifications

• You must hold a current SIA licence.
• Full 5-year checkable employment/education history is required.

Responsibilities

• Deliver industry leading customer service.
• Create a safe environment, free from crime and fear of crime for customers and colleagues.
• Manage anti-social behaviour and build relationships with those that cause it.
• Engage with members of the public with a welcoming presence.
• Assist the public and visitors with queries in a friendly and polite manner.
• Support the Police and crime partnerships to reduce crime in-store.
• Wear Body Worn CCTV to aid in the reduction of crime and increase safety.

Skills

SIA licence

Customer service

Public presence

Job description

Mitie Group is seeking Elite security officers who can deliver exceptional customer service while providing a highly visible presence that deters antisocial behaviour and protects colleagues and customers.

You must hold a current SIA licence and have a full 5-year checkable history. Duties include delivering industry leading service, creating a safe environment, engaging with the public, supporting policing partnerships, and wearing Body Worn CCTV.