Elite Front Desk Ambassador for Mayfair Hotel (Weekend)

Auberge Resorts Collection; Greater London; Hybride; GBP 23 000 - 29 000; Plein temps

Résumé du poste

Auberge Collection in Mayfair's Cambridge House seeks a Receptionist to welcome guests with warmth, manage arrivals and departures, and set a tone of discretion and hospitality from the first moment. You will coordinate with Concierge and Housekeeping, maintain accurate guest profiles and billing records, handle payments securely, and offer thoughtful local recommendations to enhance every stay.

Experience in luxury hospitality, excellent spoken and written English, and the right to work in the

Qualifications

• Experience in a guest-facing role, ideally within luxury hospitality or a similar high-end environment.
• Excellent communication skills with a polished, approachable manner.
• Flexibility to work weekends and public holidays; strong English language skills.
• Right to work in the United Kingdom.

Responsabilités

• Welcome guests with genuine warmth and elegance, creating a memorable first impression.
• Manage arrivals, departures and guest enquiries with accuracy and professionalism.
• Anticipate guest preferences and deliver personalised service.
• Build meaningful connections with guests, remembering names and preferences.
• Respond to requests and resolve concerns with grace and initiative.
• Coordinate with Concierge, Housekeeping and the wider Cambridge House team.
• Maintain accurate guest profiles, reservations and billing records, handling payments securely.
• Share knowledge of Cambridge House and surrounding Mayfair area with considered recommendations.
• Maintain an impeccable reception area reflecting the House's standards.
• Contribute ideas to opening preparations and service rituals.

Connaissances

Guest service

Hospitality experience

Communication skills

Attention to detail

Fluency in English

Description du poste

Auberge Collection in Mayfair's Cambridge House seeks a Receptionist to welcome guests with warmth, manage arrivals and departures, and set a tone of discretion and hospitality from the first moment. You will coordinate with Concierge and Housekeeping, maintain accurate guest profiles and billing records, handle payments securely, and offer thoughtful local recommendations to enhance every stay.

Experience in luxury hospitality, excellent spoken and written English, and the right to work in the