Elite Concierge & Membership Advisor

Better; Belfast City District; Presencial; GBP 20 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Living Wage employer

Pension scheme

Health Assurance

Ride to Work

Free eye tests

Discounted leisure centre membership

Resumo da oferta

GLL is seeking a friendly Concierge to welcome customers, answer calls, and process payments. You will support the team in preparing venues for activities and helping members with enquiries.

The role emphasizes high-quality service, cash handling, and effective communication in a busy leisure environment. You will work as part of a staff-owned, living-wage employer with extensive training and development opportunities, a uniform provided, and access to a range of staff benefits including

Qualificações

• Strong focus on customer service and helping others.
• Experience with cash handling and basic transactions.
• Proficient in IT systems and payment processing.
• Excellent communication and teamwork.

Responsabilidades

• Be the first point of call for customers and greet them warmly.
• Answer centre calls and handle inquiries.
• Process transactions and set up direct debits where applicable.
• Promote memberships and sell services to customers.
• Deliver first-class customer service and resolve queries.
• Set up equipment and prepare studios or venues for activities.

Conhecimentos

Customer service

Cash handling

Team player

IT literacy

Numerical skills

Communication skills

Ferramentas

Point of sale systems

Descrição da oferta de emprego

GLL is seeking a friendly Concierge to welcome customers, answer calls, and process payments. You will support the team in preparing venues for activities and helping members with enquiries.

The role emphasizes high-quality service, cash handling, and effective communication in a busy leisure environment. You will work as part of a staff-owned, living-wage employer with extensive training and development opportunities, a uniform provided, and access to a range of staff benefits including