Customer Service Advisor

Better; Belfast City District; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Living Wage employer

Pension scheme

Health Assurance

Ride to Work

Free eye tests

Discounted leisure centre membership

Job summary

GLL is seeking a friendly Concierge to welcome customers, answer calls, and process payments. You will support the team in preparing venues for activities and helping members with enquiries.

The role emphasizes high-quality service, cash handling, and effective communication in a busy leisure environment. You will work as part of a staff-owned, living-wage employer with extensive training and development opportunities, a uniform provided, and access to a range of staff benefits including

Qualifications

• Strong focus on customer service and helping others.
• Experience with cash handling and basic transactions.
• Proficient in IT systems and payment processing.
• Excellent communication and teamwork.

Responsibilities

• Be the first point of call for customers and greet them warmly.
• Answer centre calls and handle inquiries.
• Process transactions and set up direct debits where applicable.
• Promote memberships and sell services to customers.
• Deliver first-class customer service and resolve queries.
• Set up equipment and prepare studios or venues for activities.

Skills

Customer service

Cash handling

Team player

IT literacy

Numerical skills

Communication skills

Tools

Point of sale systems

Job description

GLL is looking for a Concierge at Brook. If you have the passion for people and the ability to deliver a first-class customer service experience, there has never been a more exciting time to join us. This is more than just a Concierge job, it's a career.

As a Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Concierges respond to enquiries, converting them into memberships. Concierges are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.

As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else.

As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

What you’ll do:

• Be the first point of call for customers.
• Answer incoming calls to the centre.
• Deal with transactions including setting up direct debits and cash handling.
• Handle membership enquiries, including selling memberships to customers.
• Deliver first-class customer service.
• Answer customer queries.
• Set up equipment.
• Be a key support to your team on a daily basis, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre.

What you need:

• A can-do attitude.
• A real focus on customer service.
• Passion and personality.
• Knowledge of health and safety.
• Be a great team player.
• Good IT, literacy, numerical, and communication skills.
• Some experience of administration.
• Cash handling experience.

The basics:

• Full time permanent position available. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
• We are an accredited Living Wage employer with industry-leading rates of pay.
• We can offer a career, not just a job, with extensive Learning & Development support available.
• A uniform will be supplied and must be worn.
• GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
• As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.

Additionally, GLL offers employees a range of employment benefits:

• Access to a pension scheme.
• Health Assurance and access to Counselling services.
• Access to the tax-efficient Ride to Work bicycle purchase scheme.
• Free annual eye tests.
• Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!

GLL Society benefits (if you choose to join the Society after your probation period) include:

• The right to stand for the Society board and to vote for board members to represent you.
• Access to team building and fun events such as treks, concerts, outings, etc.
• Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.

About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, you’ll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects, and people and are Investors in People Gold Award employer.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.

We are an inclusive employer. We seek and welcome diversity in our teams.

All pay rates are subject to skills, experience, qualifications, and location.