Elite Club Concierge: Guest Experience & Front Office

Carnegie Clubs (International) Ltd; Clashmore; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Share of gratuities

33 days annual leave pro-rata

Auto enrolment pension scheme

Family friendly support

Life cover

Wellness platform access

Staff benefit scheme (cycle to work,

eyecare and discounts on high street)

Local staff transport service

Meals on shift provided free of charge

Complimentary staff gym access

Staff events

Long Service Awards

Job summary

Carnegie Clubs (International) Ltd at Skibo Castle is seeking a Club Concierge to enhance guest experiences and manage Front Office administration. The role focuses on warm hospitality, personalised service and coordinating member requests to ensure seamless stays.

You will handle check-in/out, guest movements and bespoke itineraries while maintaining accurate profiles and partnering with Housekeeping and Reservations to deliver exceptional service.

Responsibilities

• Welcoming members and guests and creating a warm, personal arrival experience.
• Managing check-in and check-out, luggage and guest movements.
• Coordinating requests including transport, dining, golf, spa, estate activities and bespoke itineraries.
• Developing strong knowledge of Skibo Castle, the Estate and Club experiences.
• Maintaining accurate guest profiles, preferences, correspondence and operational information in Jonas.
• Preparing daily Front Office documentation, reports, spreadsheets and guest information.
• Monitoring guest accounts and supporting billing, payments and financial administration.
• Coordinating guest itineraries and communicating updates across departments.
• Working closely with Housekeeping, Activities, Food & Beverage, Reservations and other teams to ensure a seamless member experience.
• Taking ownership of requests and finding practical solutions when things don't go to plan.

Job description

Carnegie Clubs (International) Ltd at Skibo Castle is seeking a Club Concierge to enhance guest experiences and manage Front Office administration. The role focuses on warm hospitality, personalised service and coordinating member requests to ensure seamless stays.

You will handle check-in/out, guest movements and bespoke itineraries while maintaining accurate profiles and partnering with Housekeeping and Reservations to deliver exceptional service.