Club Concierge - Guest Experience & Front Office

Carnegie Clubs (International) Ltd; Dornoch; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Share of gratuities

33 days annual leave pro-rata

Auto enrolment pension scheme

Family friendly support

Life cover

Wellness platform access

Staff benefit scheme including cycle &

Local staff transport service

Meals on shift provided

Complimentary staff gym

Staff events

Long Service Awards

Job summary

Carnegie Clubs (International) Ltd at Skibo Castle is seeking a Club Concierge to deliver warm, personalised front-of-house experiences and seamless guest interactions. You will manage check-in/check-out, guest movements, and coordinate requests with other teams to ensure memorable stays.

The role combines hospitality and administration, maintaining guest profiles in Jonas, preparing daily front office documentation, and supporting billing where required.

Qualifications

• Experience in guest-facing hospitality or front office roles.
• Strong organisational and communication skills.
• Attention to detail and ability to manage multiple tasks.

Responsibilities

• Welcoming members and guests and creating a warm, personal arrival experience.
• Managing check-in and check-out, luggage and guest movements.
• Coordinating requests including transport, dining, golf, spa, estate activities and bespoke itineraries.
• Developing knowledge of Skibo Castle, the Estate and Club experiences.
• Maintaining guest profiles and operational information in Jonas.
• Preparing daily Front Office documentation, reports and guest information.
• Monitoring guest accounts and supporting billing and payments.
• Coordinating itineraries and communicating updates across departments.
• Working with Housekeeping, Activities, F&B and Reservations to ensure a seamless experience.
• Taking ownership of requests and finding practical solutions.

Skills

Hospitality

Customer service

Front Office

Organisation

Communication

Tools

Jonas

Job description

Club Concierge - Guest Experience & Front Office

Application Deadline: 23 October 2026

Department: Front of House

Employment Type: Permanent - Full Time

Location: Skibo Castle, Highland

Reporting To: Front of House Manager

Compensation: £28,080 / year

Description

At Skibo, great hospitality is about more than what happens in front of the guest. It's about knowing the details, staying organised and making sure every part of a member's stay comes together seamlessly.

As a Club Concierge, you'll be one of the key points of contact for our members and guests, combining warm, personal hospitality with strong organisation and Front Office administration.

You'll build relationships with members, understand their preferences, help arrange their experiences and be there to make their stay as seamless as possible.

About The Role

Your role will include:

• Welcoming members and guests and creating a warm, personal arrival experience.
• Managing check-in and check-out, luggage and guest movements.
• Coordinating requests including transport, dining, golf, spa, estate activities and bespoke itineraries.
• Developing strong knowledge of Skibo Castle, the Estate and Club experiences.
• Maintaining accurate guest profiles, preferences, correspondence and operational information in Jonas.
• Preparing daily Front Office documentation, reports, spreadsheets and guest information.
• Monitoring guest accounts and supporting billing, payments and financial administration.
• Coordinating guest itineraries and communicating updates across departments.
• Working closely with Housekeeping, Activities, Food & Beverage, Reservations and other teams to ensure a seamless member experience.
• Taking ownership of requests and finding practical solutions when things don't go to plan.

About You

We're looking for someone who enjoys people, organisation and problem-solving.

You may have experience in Front Office, concierge, hospitality, events, tourism or another customer-facing environment. Luxury or private members' club experience is beneficial, but it's not essential.

You'll be:

• Warm, confident and professional.
• Highly organised with excellent attention to detail.
• A strong communicator and team player.
• Comfortable using computers and learning new systems.
• Confident managing administration, information and accounts.
• Calm under pressure and able to prioritise.
• Proactive, dependable and willing to use your initiative.
• Passionate about creating great experiences for others.

You don't have to tick every box. We're interested in your personality, your potential and what you can bring to Skibo.

What We Offer You

• Share of gratuities
• 33 days annual leave pro-rata
• Auto enrolment pension scheme
• Family friendly support
• Life cover
• Access to wellness platform providing support on nutrition, exercise, health, finances, legal support and more
• Access to staff benefit scheme which includes cycle to work and tech scheme, contribution towards eyecare and discounts on high street retailers
• Local staff transport service
• Meals on shift provided free of charge
• Complimentary use of staff gym
• Staff events
• Long Service Awards

Don't forget to check out our Benefits section on the Homepage for more details!