Elite Butler & Guest Experience Lead

Heathrow Employment & Skills Academy; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

Heathrow Employment & Skills Academy seeks an experienced Head Waiter/Butler for a prestigious contract. You will serve courses and beverages with courteous, professional service, maintaining impeccable grooming and creating memorable guest experiences.

Hours include 4 days on, 2 days off, with early and late shifts. The role requires strong guest service skills, excellent communication, and the ability to work under pressure in a fast-paced environment.

Qualifications

• Minimum 2 years at a similar level in a 5-star or full-service hotel.
• 3–5 years in F&B service is preferred.
• Must have professional presentation and outstanding guest service skills.
• Excellent verbal and written communication skills.

Responsibilities

• Greet and assist guests; coordinate with departments to fulfill needs.
• Explain menus and answer questions; liaise with kitchen about questions and availability.
• Monitor guest allergies and preferences; update profiles accordingly.
• Record transactions in POS or manually; oversee lounge reservations and requests.
• Escort guests to lounges and assist with luggage and transportation.

Skills

Guest services

Communication

Teamwork

Grooming standards

Under pressure

Problem solving

Tools

POS software

MS Windows

Job description

Heathrow Employment & Skills Academy seeks an experienced Head Waiter/Butler for a prestigious contract. You will serve courses and beverages with courteous, professional service, maintaining impeccable grooming and creating memorable guest experiences.

Hours include 4 days on, 2 days off, with early and late shifts. The role requires strong guest service skills, excellent communication, and the ability to work under pressure in a fast-paced environment.