Eligibility Support Officer

Connect2Hampshire; Winchester; On-site; GBP 17,000 - 24,000; Part time

Job summary

Connect2Hampshire in Winchester is seeking an Eligibility Support Officer to join the School Transport Eligibility Team. The role supports families, schools and colleagues by managing applications, enquiries and eligibility processes efficiently.

A rota covers the emergency line 7:00am–5:00pm to respond to urgent issues affecting children and young people. You will work closely with parents, carers, schools and internal colleagues, gathering information, coordinating information from schools,

Qualifications

• Excellent communication with a wide range of people.
• Organised and able to manage competing priorities.
• Confident using IT systems and maintaining accurate records.
• Customer focused, professional and approachable.
• Able to remain calm when dealing with urgent or sensitive situations.

Responsibilities

• Acting as a key point of contact for parents, carers and schools.
• Responding to enquiries by telephone, email and written correspondence.
• Managing shared inboxes and coordinating workflow activity.
• Obtaining and checking information required to support eligibility processes.
• Liaising with schools, families and partner organisations.
• Maintaining accurate records and updating service systems.
• Supporting reviews and appeals administration.
• Producing routine reports and performance information.
• Helping ensure urgent issues are escalated and managed appropriately.

Skills

Clear communication

Organised

IT literacy

Customer focused

Job description

Job Title: Eligibility Support Officer

Location: Winchester

Contract Type: Temporary until March 31st, 2027

Hours: 30 hours per week

Salary: £14.84 per hour

Every day, families rely on school transport to help children and young people access education safely and reliably.

Hampshire County Council is looking for an organised, professional and customer-focused Eligibility Support Officer to join their School Transport Eligibility Team. This is an exciting opportunity to play a key role in supporting families, schools and colleagues while helping ensure that applications, enquiries and eligibility processes are managed efficiently and effectively.

If you enjoy problem-solving, communicating with a wide range of people and keeping complex processes running smoothly, we'd love to hear from you

About the Role

As an Eligibility Support Officer, you'll be at the centre of a busy and rewarding service that supports children and young people to access education.

You will work closely with parents, carers, schools and internal colleagues, helping customers navigate processes, gathering information, managing enquiries and ensuring records are accurate and up to date.

No two days are quite the same. One moment you may be helping a parent understand next steps in the application process, the next you'll be coordinating information from a school, monitoring workflow activity or supporting a review process.

You will also participate in a rota covering our School Transport emergency line between 7:00am and 5:00pm, helping ensure urgent issues affecting children and young people are responded to quickly and appropriately.

What is the day-to-day of the role:

• Acting as a key point of contact for parents, carers and schools.
• Responding to enquiries by telephone, email and written correspondence.
• Managing shared inboxes and coordinating workflow activity.
• Obtaining and checking information required to support eligibility processes.
• Liaising with schools, families and partner organisations.
• Maintaining accurate records and updating service systems.
• Supporting reviews and appeals administration.
• Producing routine reports and performance information.
• Helping ensure urgent issues are escalated and managed appropriately.

Required Skills and Experience

Comfortable communicating with a wide range of people.

Organised and able to manage competing priorities.

Confident using IT systems and maintaining accurate records.

Customer focused, professional and approachable.

Able to remain calm when dealing with urgent or sensitive situations.

A team player who enjoys working collaboratively.

You may currently work in:

• School administration
• Customer services
• Business support
• Admissions
• Transport administration
• Local government administration

Most importantly, you'll have a positive attitude, excellent organisational skills and a commitment to delivering a high-quality service.

About Us

Connect2Hampshire is a managed service agency owned by Hampshire County Council, providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

Please contact Daniel Goodyear on or (phone number removed)

Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates