Highways Support Officer

Hampshire Shared Services Partnership; Winchester; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Apprenticeships & qualifications

Annual leave 24 days + bank holidays

Local Government Pension Scheme

Travel loans

Flexible working options

Job summary

Hampshire County Council is recruiting for a Highway Support Officer based in Winchester. You will join the Highways Operation Centre to handle customer enquiries, identify actions, and communicate with residents and stakeholders to meet statutory duties.

In Licences and Encroachments, you will process applications, issue licences, and ensure information is accurate while balancing operational needs with residents' requirements. A dynamic role in a busy team.

Qualifications

• Experience handling customer enquiries and providing effective responses.
• Strong communication with customers and stakeholders.
• Good IT literacy and ability to use case management systems.

Responsibilities

• Support delivery of Hampshire Highways Service and centre operations.
• Communicate effectively with customers and stakeholders to resolve enquiries.
• Process enquiries, issue formal correspondence, and manage related communications.
• Process licence applications and issue licences, coordinating with technical staff.
• Provide excellent customer service and work with IT systems.

Skills

Customer service

Communication skills

Problem solving

IT systems literacy

Job description

Job Details:

Job Reference: HCC625346
Salary Range: £28,697 - £31,573 per annum
Work Location: Trafalgar House, Winchester
Hours per week: 37
Contract Type: Permanent
Closing Date: 15 November 2026

The Role:

An exciting opportunity has become available as a Highway Support Officer in our busy Highways Operation Centre .

Our Highways Support Officers play a vital role in managing customer enquiries and ensuring that appropriate actions are identified and taken. It is essential that we communicate effectively with our customers and stakeholders so that we deliver our statutory duties professionally and resolve enquiries efficiently at the earliest opportunity. This role sits within the Highways Licences and Encroachments Team .

In Encroachments , you will process enquiries where an obstruction or encroachment has been identified. You will be responsible for confirming responsibility, issuing formal correspondence, using available information sources, and managing related communications and queries.

In Licences , you will process new applications and issue approved licences for the works required across Hampshire, ensuring that any discrepancies in the information provided are identified, challenged and clarified with the applicant. You will work closely with technical staff to achieve outcomes that balance operational needs with the needs of residents.

What you’ll do:

As a Highways Support Officer , you’ll be joining an integral role in supporting the delivery of Hampshire Highways Service. We are striving to deliver an outstanding service that is efficient and cost effective, whilst meeting the needs of Hampshire’s residents and our partners. We're always seeking opportunities for continuous improvement and looking to add value to the overall picture.

You’ll play a vital role in the delivery of our core services and processes. A confident communicator and a dynamic problem solver, you’ll have a good eye for detail excelling in excellent customer service and be comfortable working with IT systems. Above all, you’ll be self-motivated, flexible and share our commitment to a culture of continuous improvement.

What we’re looking for:

If you enjoy a fast-paced, evolving working environment, and are a quick learner looking to develop your skills, all while challenging yourself within a growing team, then we’d love to hear from you. We can offer you a rewarding career with great developmental opportunities, including access to apprenticeships and nationally recognised qualifications. We will encourage you and support you to develop a range of skills and in-depth service knowledge.

Why join us?

We can offer you a rewarding career with great developmental opportunities and will encourage you and support you to develop a range of skills and in-depth service knowledge.

Hampshire County Council is a flexible employer interested in making the most of your skills and offers a great work life balance. We will also invest in you through our internal development programmes and training. Hampshire County Council offers a competitive benefits package and you will be afforded:

• Access to apprenticeships and nationally recognised qualifications

• Competitive annual leave entitlement, starting from 24 days' holiday full-time equivalent, plus bank holidays

• Access to the Local Government Pension Scheme

• Employee loans for travel costs

To help you meet your work and domestic commitments, we have a variety of flexible working arrangements available. These include part-time, flexi-time and home-working. These can be used where operational requirements can be met.

We are based in a city-centre building with access to excellent facilities and close to local transport links.
Hampshire County Council offers a competitive salary and benefits package, please see our website for details: Benefits Package .

Additional Information:

Highways Support Officer Candidate Pack

Contact Details for an Informal Discussion:

Adam Barbier, Senior Highways Support Officer on [e-mail]
Lisa Cleaver Highways Support Manager on [e-mail]

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.