Administrative Officer

Confidential; Gosport; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Connect 2 Hampshire in Gosport is seeking an Administrative Officer to support Children's Social Work teams. You will handle vital administrative tasks to enable social workers to focus on delivering care, including diary management, filing, drafting letters, and coordinating meetings.

The role is hybrid, 37 hours per week, 3 months initially, with a starting hourly rate of £14.87. You will work behind the scenes, ensuring data accuracy, arranging transport, and preparing documents for court and

Qualifications

• Previous experience delivering a wide range of administrative functions.
• Experience providing PA or administrative support in a busy environment.

Responsibilities

• Take responsibility, prioritise and handle enquiries; make and respond to calls, recording on database.
• Prepare letters for professionals under guidance of social workers; arrange meetings and invites.

Skills

Highly organized

Prioritising tasks

Strong communicator

Microsoft Office

PA experience

Administrative support

Tools

Microsoft Office

Digital systems

Job description

Job Title: Administrative Officer

Location: Gosport

Contract Type: 3 Months initially

Hours: 37 hours per week, Monday - Friday, hybrid working

Salary: 14.87

About the Role

As an Administrative Officer in our Children's Social Work teams, you will provide vital administrative support to Social Workers across the county ensuring our Social Workers can focus on delivering exceptional care and support to vulnerable individuals and families. You'll work behind the scenes, supporting frontline teams who safeguard children and promote their welfare.

What is the day-to-day of the role:

Take responsibility, prioritise and be proactive in dealing with enquiries. Make, take and respond to telephone calls from clients and professionals, recording the calls on the appropriate database.

Prepare letters to other professionals under guidance of the social worker, which could include arranging appointments with clients, inviting professionals to meetings, drafting replies to enquiries.

• Electronically file documents and other correspondence sent directly to social workers.
• Diary Management and Case Co-ordination.
• Pro-actively arrange meetings and visits in social worker diary - book rooms and arrange invites, arrange transport as required.
• Schedule in a timely manner reminder in diaries for reports due for Child Protection, Core Group and Legal Strategy Meetings.
• Proactively preparing social workers in advance of meeting, such as room preparation, provision of copies of reports etc.
• Taking, or coordinating a minute taker for key meetings such as child protection conferences, Legal Strategy Meetings, High Risk Strategy meetings, Public Law Outline meetings.
• Ensure all minutes are typed, electronically filed and sent out to relevant professionals.

Finance

• Ensure invoices and provisions are processed on the relevant computer system, including petty cash, foster carer payments, other invoices, etc.
• Draft and pre-populate appropriate information including a case summary and rationale for funding requests.
• Anticipate and arrange transport for children and their families including travel warrants.
• Anticipate and organise the booking of transport for social workers.

Caseload Management

• Be responsible for updating the appropriate database records including address changes, involvements etc.
• Writing and entering CP/CLA or other visits for social worker authorisation onto the appropriate database.
• Entering Child Looked After details onto the appropriate database.
• Take responsibility for updating and tracking chronologies.
• Creating new clients on the the appropriate database system as required.
• Prepare, quality assure and file documents for court. Entering generic information on Court Report application templates and pre-populating information taken from the appropriate database.
• Completing referral forms for other agencies.
• Quality assure and assist in the preparation of reports for child protection, Legal Strategy Meeting and Core Group meetings etc.
• Track caseloads and ensure data quality.
• Be aware of local resources for families and advise social workers of these and how to access them.
• Be responsible for updating key partner agencies regarding any changes to key information regarding individual cases as per good practice guidance.
• Support social workers to effectively use mobile devices so they are kept up to date on key information.
• Ensure compliance with Data Protection Policies.

Required Skills and Qualifications

Experience

• Previous experience of delivering a wide range of administrative functions.

Skills

• Highly organised with excellent attention to detail.
• Skilled in prioritising tasks and managing competing deadlines.
• A strong communicator with a professional and approachable manner.
• Proficient in Microsoft Office and comfortable with digital systems.
• Experienced in providing PA or administrative support in a busy environment.

About Us

Connect 2 Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

Connect 2 Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect 2 Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.