Highways Support Officer

Hampshire County Council; Winchester; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Flexible working arrangements

Apprenticeships and qualifications

Competitive annual leave

Job summary

Hampshire County Council is recruiting a Highway Support Officer to join the Highways Operation Centre in Winchester, supporting customer enquiries and enabling actions to be taken in Licensing and Encroachments. The role focuses on effective communication with residents and stakeholders while balancing operational needs.

You will process enquiries, issue licences, and work with technical staff to deliver outcomes with strong emphasis on customer service and efficiency.

Qualifications

• Experience handling customer enquiries in a public sector setting.
• Ability to communicate with stakeholders clearly and professionally.
• Proven ability to work with IT systems and documentation.

Responsibilities

• Support the delivery of Hampshire Highways Service and ensure enquiries are resolved efficiently.
• Handle licences and encroachments processing and correspondence.
• Communicate effectively with residents and stakeholders to balance needs and operational requirements.
• Contribute to continuous service improvement and data accuracy.

Skills

Customer service

Communication

Problem solving

Attention to detail

Tools

IT systems

Job description

Job Reference: HCC625346
Salary Range: £28,697 - £31,573 per annum
Work Location: Trafalgar House, Winchester
Hours per week: 37
Contract Type: Permanent
Closing Date: 15 November 2026

The Role:

An exciting opportunity has become available as a Highway Support Officer in our busy Highways Operation Centre.
Our Highways Support Officers play a vital role in managing customer enquiries and ensuring that appropriate actions are identified and taken. It is essential that we communicate effectively with our customers and stakeholders so that we deliver our statutory duties professionally and resolve enquiries efficiently at the earliest opportunity. This role sits within the Highways Licences and Encroachments Team.
In Encroachments, you will process enquiries where an obstruction or encroachment has been identified. You will be responsible for confirming responsibility, issuing formal correspondence, using available information sources, and managing related communications and queries.
In Licences, you will process new applications and issue approved licences for the works required across Hampshire, ensuring that any discrepancies in the information provided are identified, challenged and clarified with the applicant. You will work closely with technical staff to achieve outcomes that balance operational needs with the needs of residents.

What you’ll do:

As a Highways Support Officer, you’ll be joining an integral role in supporting the delivery of Hampshire Highways Service. We are striving to deliver an outstanding service that is efficient and cost effective, whilst meeting the needs of Hampshire’s residents and our partners. We're always seeking opportunities for continuous improvement and looking to add value to the overall picture.
You’ll play a vital role in the delivery of our core services and processes. A confident communicator and a dynamic problem solver, you’ll have a good eye for detail excelling in excellent customer service and be comfortable working with IT systems. Above all, you’ll be self-motivated, flexible and share our commitment to a culture of continuous improvement.

What we’re looking for:

If you enjoy a fast-paced, evolving working environment, and are a quick learner looking to develop your skills, all while challenging yourself within a growing team, then we’d love to hear from you. We can offer you a rewarding career with great developmental opportunities, including access to apprenticeships and nationally recognised qualifications. We will encourage you and support you to develop a range of skills and in-depth service knowledge.
Hampshire County Council is a flexible employer interested in making the most of your skills and offers a great work life balance. We will also invest in you through our internal development programmes and training. Hampshire County Council offers a competitive benefits package and you will be afforded:

• Access to apprenticeships and nationally recognised qualifications
• Competitive annual leave entitlement, starting from 24 days' holiday full-time equivalent, plus bank holidays
• Access to the Local Government Pension Scheme
• Employee loans for travel costs
  

To help you meet your work and domestic commitments, we have a variety of flexible working arrangements available. These include part-time, flexi-time and home-working. These can be used where operational requirements can be met.
We are based in a city-centre building with access to excellent facilities and close to local transport links.
Hampshire County Council offers a competitive salary and benefits package, please see our website for details: .

Additional Information:

Highways Support Officer