Electronic Patient Record Communications Manager

Whittington Health NHS Trust; City of Westminster; On-site; GBP 65,000 - 90,000; Full time

Job summary

Whittington Health NHS Trust seeks an EPR Communications Manager to lead communications and engagement for the EPR procurement and implementation programme. The role shapes the change approach from the outset, ensuring colleagues, patients and partners understand the case for change and are supported through the transition.

Reporting to the Head of Communications within the EPR Programme Team, the post holder will design a comprehensive strategy across procurement, mobilisation, implementation

Responsibilities

• Lead the development of a comprehensive communications and engagement strategy for the EPR programme evolving from through contract award, mobilisation, implementation, go-live and business as usual.
• Design and implement an integrated internal and external communications plan that builds awareness, confidence, understanding and readiness across all phases of the programme.
• Develop clear, accessible and compelling content to explain the purpose, benefits and impact of the EPR, translating complex technical information into meaningful messages for clinical and non-clinical audiences.

Job description

The Electronic Patient Record (EPR) Communications Manager is a senior strategic role responsible for leading and delivering the communications and engagement workstream for the Trust's EPR procurement and implementation programme. Joining the programme during the procurement phase, prior to contract award, the post holder will shape and influence the communications, engagement and change approach from the outset. They will ensure that colleagues, patients, partners and stakeholders understand the case for change, are actively involved in shaping the programme, and are supported through the transition to a new EPR system. The role sits within the EPR Programme Team and works at the heart of programme decision making. The post holder reports professionally to the Head of Communications and works closely with the EPR Programme Director through a dotted reporting line, ensuring that communications strategy is fully aligned with programme delivery, governance and risk management. As workstream lead for communications and engagement, the post holder will design and deliver a comprehensive strategy spanning procurement, mobilisation, implementation and go-live. They will provide expert advice to senior leaders, influence programme design, manage reputational risk, and ensure that communications activity drives awareness, readiness and sustained adoption. The post holder will also line manage a T-level student supporting the programme.,

• Lead the development of a comprehensive communications and engagement strategy for the EPR programme evolving from through contract award, mobilisation, implementation, go-live and business as usual.
• Design and implement an integrated internal and external communications plan that builds awareness, confidence, understanding and readiness across all phases of the programme.
• Develop clear, accessible and compelling content to explain the purpose, benefits and impact of the EPR, translating complex technical information into meaningful messages for clinical and non-clinical audiences.
  Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.