EPR Training & Digital Adoption Lead - NHS

Experis Austria; Greater London; On-site; GBP 101,000 - 148,000; Full time

Job summary

ManpowerGroup is seeking an EPR Training & Digital Adoption Lead to drive the end-user adoption workstream for a major NHS EPR upgrade in London. You will convert strategy into a deliverable plan, coordinating with clinical, operational and supplier teams to ensure readiness and go-live success.

The role requires extensive experience in training delivery, DAP implementations (WalkMe/Whatfix/Pendo/Apty), and large-scale programme governance within digital transformation projects.

Qualifications

• Significant experience leading training, digital adoption, learning or organisational change workstreams within major digital transformation programmes.
• Experience supporting a major EPR or healthcare technology implementation.
• Strong experience developing and managing training delivery and readiness plans.

Responsibilities

• Lead the EPR training and end-user adoption workstream, collaborating with programme leadership and clinical teams.
• Create a comprehensive resource plan covering training, floorwalking, helpdesk and go-live/hypercare support.
• Assess internal capability and identify skill gaps; establish governance, reporting, readiness measures, risks and dependencies.
• Translate the EPR training strategy into a practical, measurable delivery programme.
• Lead procurement, implementation and deployment of a Digital Adoption Platform (DAP).
• Configure, test and deploy the DAP with internal teams ahead of go-live.

Skills

EPR training leadership

Digital adoption

Learning change management

Stakeholder engagement

Programme governance

Tools

WalkMe

Whatfix

Pendo

Apty

Userlane

Job description

EPR Training & Digital Adoption Lead

6 months plus - Inside of IR35

Our client a consultancy who support major public sector clients are seeking a EPR Training & Digital Adoption Lead to support a major for one of their London based NHS Electronic Patient Record upgrade programmes.

This is a senior delivery role, responsible for turning the existing training strategy into a detailed and deliverable plan, ensuring the organisation is fully prepared for EPR go-live.

The Role

You will lead the EPR training and end-user adoption workstream, working closely with programme leadership, clinical and operational teams, suppliers and internal stakeholders.

Key responsibilities will include:

• Developing the overall EPR training and end-user support delivery plan.
• Creating a comprehensive resource plan covering training, floorwalking, helpdesk and go-live/hypercare support.
• Assessing existing internal capability and identifying resource or specialist skills gaps.
• Establishing appropriate governance, reporting, readiness measures, risks and dependencies.
• Translating the EPR training strategy into a practical and measurable delivery programme.
• Leading the procurement, implementation and deployment of a Digital Adoption Platform (DAP).
• Working with DAP suppliers and internal teams to configure, test and deploy the platform ahead of go-live.
• Ensuring the DAP supports user onboarding, training, adoption and ongoing user support.
• Coordinating training and adoption activities with wider EPR programme milestones.
• Providing regular progress, risk and readiness reporting to programme governance groups.
• Developing the go-live and hypercare training and end-user support model.

Experience Required

Due to the nature of this requirement and quick turnaround times we can only consider candidates with EPR training adoption including Digital Adoption Platform - DAP experience.

• Significant experience leading training, digital adoption, learning or organisational change workstreams within major digital transformation programmes.
• Experience supporting a major EPR or healthcare technology implementation.
• Strong experience developing and managing training delivery and readiness plans.
• Hands‑on experience implementing a Digital Adoption Platform, such as WalkMe, Whatfix, Pendo, Apty, Userlane or equivalent.
• Experience planning and mobilising large‑scale end‑user support, including floorwalking and hypercare.
• Strong programme management, stakeholder engagement and governance experience.
• Excellent communication and reporting skills, with the ability to work effectively across clinical, operational, technical and programme teams.

Key Deliverables

The successful candidate will be responsible for delivering:

• EPR Training & End User Support Delivery Plan
• Training & Adoption Resource Plan
• Training Readiness & Assurance Framework
• Digital Adoption Platform Deployment Plan
• Go‑live Training Support Model
• Regular progress, risk and readiness reporting

This is an excellent opportunity for an experienced EPR Training Lead, Digital Adoption Lead, EPR Change Lead or Training Programme Manager to take a lead role within a major NHS transformation programme under a large consultancys excellent programme team.

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