Electronic Patient Record Communications Manager

Transformation Unit; Greater London; Hybrid; GBP 66,000 - 73,000; Full time

Job summary

Whittington Health NHS Trust seeks an Electronic Patient Record Communications Manager to lead the communications and engagement workstream for the EPR procurement and implementation programme.

Joining during procurement, you will shape the communications and change approach from the outset, ensuring colleagues, patients, carers and partners understand the case for change and are actively involved in the transition to the new EPR system.

Qualifications

• Master’s degree in communications, journalism, marketing, public relations or related field
• Evidence of continuing professional development in communications and engagement
• Membership of a recognised professional body (e.g. CIPR, CIM)

Responsibilities

• Lead the development of a comprehensive communications and engagement strategy for the EPR programme from contract award through mobilisation, implementation, go-live and business as usual.
• Design and implement an integrated internal and external communications plan that builds awareness, confidence, understanding and readiness across all phases of the programme.
• Develop clear, accessible and compelling content to explain the purpose, benefits and impact of the EPR, translating complex technical information into messages for clinical and non-clinical audiences.

Skills

Strategic communications

Stakeholder engagement

Content development

Education

Masters degree in communications

CPD in communications and engagement

Membership of CIPR/CIM

Tools

Job description

Main area Communications and Engagement Grade NHS AfC: Band 8a Contract Fixed term: 1 year (This post would be subject to early termination, should the programme be terminated at any time.) Hours Full time - 37.5 hours per week (Additional hours may be required to meet the needs of the programme at various points during the contract. These will be subject to time off in lieu.) Job ref 220-WHT-7855708

Employer Whittington Health NHS Trust Employer type NHS Site Whittington Hospital Town London Salary £66,274 - £73,496 Per annum including Inner London HCAS pro-rata Salary period Yearly Closing 21/10/2026 23:59

Electronic Patient Record Communications Manager

NHS AfC: Band 8a

Please note in order to progress your application, your data will be processed by our 3 rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

Whittington Health NHS Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate act ion where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website.

The Electronic Patient Record (EPR) Communications Manager is a senior strategic role responsible for leading and delivering the communications and engagement workstream for the Trust’s EPR procurement and implementation programme.

Joining the programme during the procurement phase, prior to contract award, the post holder will shape and influence the communications, engagement and change approach from the outset. They will ensure that colleagues, patients, partners and stakeholders understand the case for change, are actively involved in shaping the programme, and are supported through the transition to a new EPR system.

The role sits within the EPR Programme Team and works at the heart of programme decision making. The post holder reports professionally to the Head of Communications and works closely with the EPR Programme Director through a dotted reporting line, ensuring that communications strategy is fully aligned with programme delivery, governance and risk management.

As workstream lead for communications and engagement, the post holder will design and deliver a comprehensive strategy spanning procurement, mobilisation, implementation and go-live. They will provide expert advice to senior leaders, influence programme design, manage reputational risk, and ensure that communications activity drives awareness, readiness and sustained adoption.

The post holder will also line manage a T-level student supporting the programme.

Main duties of the job

• Lead the development of a comprehensive communications and engagement strategy for the EPR programme evolving from through contract award, mobilisation, implementation, go-live and business as usual.
• Design and implement an integrated internal and external communications plan that builds awareness, confidence, understanding and readiness across all phases of the programme.
• Develop clear, accessible and compelling content to explain the purpose, benefits and impact of the EPR, translating complex technical information into meaningful messages for clinical and non-clinical audiences.

Working for our organisation

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Detailed job description and main responsibilities

See job description for full list of duties. Please make sure you show that you have viewed and understood the full list of duties, not just those shown in this summary in your application.

• Lead the development of a comprehensive communications and engagement strategy for the EPR programme evolving from through contract award, mobilisation, implementation, go-live and business as usual.
• Design and implement an integrated internal and external communications plan that builds awareness, confidence, understanding and readiness across all phases of the programme.
• Develop clear, accessible and compelling content to explain the purpose, benefits and impact of the EPR, translating complex technical information into meaningful messages for clinical and non-clinical audiences.
• Ensure that patients, carers and community stakeholders are appropriately informed and engaged, particularly where service experience or expectations may be affected.
• Work in partnership with the Trust communications team to ensure consistency of messaging, proactive media handling where appropriate, and alignment with wider corporate priorities.
• Be an active member of the core communications team, attending team meetings and team events as required. There may be times when you are required to provide general communications support to the trust outside of the core programme focus, in limited and exceptional circumstances.

Person specification

Qualifications and Training

• Educated to master’s degree level in communications, journalism, marketing, public relations or a related field, or equivalent senior-level experience
• Evidence of continuing professional development in communications and engagement
• Membership of a recognised professional body (e.g. CIPR, CIM)

Experience

Knowledge

Skills

Personal Qualities

SAFEGUARDING CHILDREN AND ADULTS

To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols for promoting and safeguarding the welfare of children, young people and vulnerable adults This will require you to:

• Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
• Ensure you are familiar and comply with theLondon Multi