Electronic Gaming Host

Grosvenor Casinos Limited; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant and dynamic team as an Electronic Gaming Host at a leading casino in Manchester. This exciting role focuses on providing exceptional customer service and creating a memorable experience for our electronic gaming patrons. You will engage with guests, understand their preferences, and ensure they feel valued and entertained. Your positive attitude and passion for gaming will shine through as you work collaboratively with colleagues to deliver top-notch service. If you thrive in a fast-paced environment and enjoy making a difference in people's experiences, this position is perfect for you.

Benefits

Paid breaks

Paid holidays

Great team environment

Qualifications

• Experience in hospitality and knowledge of electronic gaming is essential.
• Strong communication and collaboration skills are required.

Responsibilities

• Create a welcoming atmosphere for electronic gaming customers.
• Provide tailored experiences based on customer preferences.
• Ensure compliance with regulations and promote safer gambling.

Skills

Positive attitude

Customer experience

Communication skills

Collaboration

Adaptability to change

Job description

Job Description

Grosvenor Casino, Soames, Manchester

As an Electronic Gaming Host, you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.

You will:

• Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs.
• Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
• Work with your colleagues to provide efficient and dynamic service across leisure, food, and beverage.
• Keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor online.
• Proactively comply with all regulations, particularly for alcohol licensing conditions, food safety, and always promote and champion safer gambling.

Qualifications

• Positive attitude.
• Experience of working successfully in a hospitality role.
• Knowledge of and passion for electronic gaming.
• Fanatical about delivering unrivaled customer experience.
• Ability to collaborate with the wider business.
• Sound communication skills.
• Comfortable with change and ability to embrace new ways of working.
• Experience in an electronic gaming environment is desirable.

Additional Information

Paid breaks and holidays.
Great team environment.