Electronic Gaming Host

Grosvenor Casino; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the gaming sector is on an exciting growth journey, seeking an enthusiastic Electronic Gaming Host to join their team. This role offers a unique opportunity to engage with customers, creating memorable experiences while ensuring compliance with regulations. You will be at the forefront of delivering exceptional service, working collaboratively with colleagues across various departments. If you have a passion for electronic gaming and a knack for outstanding customer service, this is the perfect chance to grow your career in a dynamic and rewarding environment.

Qualifications

• Experience in hospitality roles is essential.
• Passion for electronic gaming and delivering great customer experiences.

Responsibilities

• Greet and care for electronic gaming customers, creating a welcoming atmosphere.
• Tailor experiences to regular customers' preferences and needs.

Skills

Customer Service

Communication Skills

Collaboration

Adaptability

Knowledge of Electronic Gaming

Job description

Grosvenor is on an exciting journey of growth. It’s a great time to join us.... More than ever, we’re investing in our venuesand our people to ensure we have the best gaming offering and the best people in the right places.

We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.

Why just work... when you can work, win & grow with us

Job Description

As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

• Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage
• Ensure you keep your customers informed of the latest developments in electronic gaming and in our on line offer, with the intention of them becoming members of Grosvenor on line.
• Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote ad champion safer gambling

Qualifications

• Experience of working successfully in a hospitality role
• Knowledge of and passion for electronic gaming
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Having worked in an electronic gaming environment would be desirable