Electronic Gaming Host

Grosvenor Casinos Limited; Greater Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join an established industry player as an Electronic Gaming Host, where your passion for people and commitment to exceptional service will shine. In this dynamic role, you'll create memorable experiences for electronic gaming customers, tailoring their visits to exceed expectations. You'll engage with guests, keep them informed about the latest offerings, and foster a welcoming environment. If you thrive in a fast-paced hospitality setting and have a love for gaming, this opportunity is perfect for you to make a real impact in the entertainment sector.

Qualifications

• Experience in hospitality is essential for this role.
• Knowledge and passion for electronic gaming are crucial.

Responsibilities

• Create a fun and engaging atmosphere for electronic gaming customers.
• Ensure compliance with regulations and promote safer gambling.

Skills

Positive attitude

Experience in hospitality

Knowledge of electronic gaming

Customer experience focus

Collaboration skills

Communication skills

Adaptability to change

Job description

Job Description

Grosvenor Casino, Didsbury

As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

• Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage
• Ensure you keep your customers informed of the latest developments in electronic gaming and in our on line offer, with the intention of them becoming members of Grosvenor on line.
• Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote ad champion safer gambling

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• Knowledge of and passion for electronic gaming
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working

Additional Information