Electronic Gaming Host

Grosvenor Casino; Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in the UK casino sector seeks an enthusiastic Electronic Gaming Host. This role is pivotal in creating a welcoming and engaging environment for electronic gaming customers. You will be the face of the casino, ensuring that every guest feels valued and entertained. By getting to know regular customers and tailoring their experiences, you will contribute to a memorable visit that encourages them to return. With a commitment to safer gambling and a focus on teamwork, this is an exciting opportunity to develop your skills in a vibrant and dynamic setting. If you thrive in a fast-paced, customer-focused environment, this role is perfect for you.

Qualifications

• Experience in hospitality is essential for this role.
• Knowledge and passion for electronic gaming is highly valued.

Responsibilities

• Greet and care for electronic gaming customers, ensuring a welcoming atmosphere.
• Work with colleagues to provide dynamic service across leisure and beverage.

Skills

Customer Service

Communication Skills

Collaboration

Adaptability

Knowledge of Electronic Gaming

Job description

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building an inclusive, diverse and engaged team.

Job Description

As an Electronic Gaming Host, you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.

You will:

• Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs.
• Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
• Work with your colleagues to provide efficient and dynamic service across leisure, food, and beverage.
• Keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor online.
• Proactively comply with all regulations, particularly for alcohol licensing conditions and food safety, while always promoting and championing safer gambling.

Qualifications

• Experience of working successfully in a hospitality role.
• Knowledge of and passion for electronic gaming.
• Fanatical about delivering unrivalled customer experience.
• Ability to collaborate with the wider business.
• Sound communication skills.
• Comfortable with change and ability to embrace new ways of working.
• Having worked in an electronic gaming environment would be desirable.