Electronic Gaming Host

Rank Group; Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a leading casino operator in the UK as an Electronic Gaming Host, where your passion for customer service will shine. This role is all about creating memorable experiences for our electronic gaming customers, ensuring they feel welcomed and cared for. You'll get to know regulars, tailor their experiences, and work with a dynamic team to deliver exceptional service. With opportunities for career development and a commitment to safer gambling, this is an exciting chance to be part of a vibrant and inclusive team. If you thrive in a fast-paced environment and love engaging with people, this is the perfect role for you.

Qualifications

• Experience in hospitality roles with a passion for electronic gaming.
• Strong communication skills and ability to collaborate effectively.

Responsibilities

• Greet and assist electronic gaming customers, ensuring a welcoming atmosphere.
• Provide dynamic service across leisure, food, and beverage areas.

Skills

Customer Service

Communication Skills

Collaboration

Adaptability

Knowledge of Electronic Gaming

Job description

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building an inclusive, diverse and engaged team.

Job Description

As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.

You will:

• Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs.
• Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
• Work with your colleagues to provide efficient and dynamic service across leisure, food, and beverage.
• Ensure you keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor online.
• Ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety, and always promote and champion safer gambling.

Qualifications

• Experience of working successfully in a hospitality role.
• Knowledge of and passion for electronic gaming.
• Fanatical about delivering unrivaled customer experience.
• Ability to collaborate with the wider business.
• Sound communication skills.
• Comfortable with change and ability to embrace new ways of working.
• Having worked in an electronic gaming environment would be desirable.