Electronic Gaming Host

Grosvenor Casino; Manchester; On-site; GBP 24,000 - 36,000; Full time

Job summary

Grosvenor Casino is seeking an Electronic Gaming Host to enhance guest experiences at their Manchester location. In this entry-level role, you will be the welcoming face, ensuring customers enjoy their time on the gaming floor. Join a team committed to exceptional service, where your enthusiasm and social skills will shine.

Benefits

Hourly pay rate of £12.21

Share of uncapped tips

Premium Pay Night Allowance

Paid breaks

28 days holiday entitlement

Nest Pension Scheme

Life Insurance

Long Service Awards

Access to online courses

Discounts on food and drinks

Qualifications

• Understanding of electronic gaming standards and business impact.
• Experience in hospitality and a willingness to learn more.
• Ability to work in a team and deliver high customer service.

Responsibilities

• Create memorable experiences for guests on the gaming floor.
• Ensure each guest feels valued and entertained.
• Maintain a vibrant and engaging atmosphere.

Skills

Customer Service

Social Skills

Positive Attitude

Education

Experience in Hospitality Role

Job description

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Company Description

Grosvenor Casino, Soames, Manchester, M1 4HQ

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As a valued team member, you'll receive the following benefits:

• Hourly pay rate of £12.21
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional £1 per hour
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge
• Nest Pension Scheme: We contribute 3% to your pension.
• Life Insurance: Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discount: Enjoy 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
  
  

Job Description

As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers, you’ll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again. You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.

Qualifications

• An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area
• Experience of working successfully in a hospitality role
• A positive attitude, great customer service and social skills
• A willingness to be a team player, ensuring high customer service standards are delivered

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Gambling Facilities and Casinos

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