Electronic Gaming Host

Grosvenor Casino; Sheffield; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an Electronic Gaming Host to create memorable experiences for customers in a vibrant and engaging atmosphere. This role involves greeting guests, understanding their preferences, and ensuring compliance with regulations. Join a supportive and high-performing team that values growth and offers a fantastic rewards package, including learning opportunities and exciting project work. If you are passionate about customer service and electronic gaming, this is the perfect opportunity to thrive in a people-focused culture.

Benefits

Competitive Salary

Rewards Package

Comprehensive Induction Program

Learning and Development Opportunities

Exciting Project Work

Supportive Work Environment

High-Performing Culture

Emphasis on Growth

Qualifications

• Experience in hospitality roles is essential for this position.
• Knowledge and passion for electronic gaming are highly valued.

Responsibilities

• Greet and care for electronic gaming customers, ensuring a welcoming atmosphere.
• Tailor experiences to regular customers' preferences and needs.

Skills

Customer Service

Communication Skills

Collaboration

Knowledge of Electronic Gaming

Adaptability

Job description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

Job Description

As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

• Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage
• Ensure you keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor online.
• Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote and champion safer gambling

Qualifications

• Experience of working successfully in a hospitality role
• Knowledge of and passion for electronic gaming
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Having worked in an electronic gaming environment would be desirable

Additional Information

• Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
• Fantastic Rewards Package: Beyond a competitive salary, our rewards package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding.
• Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role.
• Learning and Development: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flair and style to become a driving force of our team’s success.
• Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
• People-Focused Culture: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
• High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
• Emphasis on Growth: At Grosvenor, growth is not just a word; it's a commitment. We foster your individual and team growth to help you succeed and excel.

Don't miss out on the opportunity to join a people-focused business, offering a high-performing culture where you and your team can work, win, and grow together.

The Rank Group is committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.