Electronic Gaming Concierge - 24/7 Casino Experience

Rank Group; Leicester; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Rank Group is seeking an Electronic Gaming Host to be the welcoming face of our electronic gaming floor, delivering warm, attentive service and creating memorable guest experiences.

You will greet guests, attend to their needs, help with introductions to games, and uphold high service standards while collaborating with the team to ensure guests feel valued and entertained across a 24/7 casino environment, including night shifts and weekends.

Qualifications

• An understanding of the overall standard of the electronic gaming offer within the unit, and willingness to learn more about this product area.
• Experience of working successfully in a hospitality role.
• A positive attitude, great customer service and social skills.
• A willingness to be a team player, ensuring high customer service standards are delivered.

Responsibilities

• Greet and attend to guests on the gaming floor.
• Create engaging and memorable guest experiences.
• Maintain high service standards in a 24/7 casino environment.
• Collaborate with the team to ensure guests feel valued and entertained.

Skills

Customer service

Hospitality

Team player

Willingness to learn

Social skills

Job description

Rank Group is seeking an Electronic Gaming Host to be the welcoming face of our electronic gaming floor, delivering warm, attentive service and creating memorable guest experiences.

You will greet guests, attend to their needs, help with introductions to games, and uphold high service standards while collaborating with the team to ensure guests feel valued and entertained across a 24/7 casino environment, including night shifts and weekends.